Customer Success Manager
Owns customer portfolio for AI logistics platform, driving adoption, expansion, and value realization through relationship management, AI configuration, and cross-functional collaboration. Requires 2+ years customer-facing experience and AI enthusiasm.
About the job
Responsibilities
- Own a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansion
- Work closely with customers to refine AI configurations and approaches which fit with their workflows
- Conduct regular business reviews, translating data into actionable insights and recommendations
- Partner with Engineering and Product to advocate for customer needs and influence the roadmap
- Lead rollout and communication of new products and features, playing a central role in driving adoption
- Facilitate account expansion and further strategic rollout with customers
Must Haves
- 2+ years of experience in customer success, account management, or a customer-facing role
- Whatever it takes mentality and low ego; you get into the details with customers without hesitation
- Strong communication and interpersonal skills, with the ability to build trust across levels of an organization
- Organized and proactive, with the ability to manage multiple accounts simultaneously
- Excitement about AI and a hunger to constantly adapt to new workflows
Nice to Haves
- Experience in logistics, supply chain, or enterprise SaaS
- Experience serving enterprise customers / clients
- Familiarity with AI or automation products
- Startup experience
Compensation
- Competitive compensation and meaningful equity upside
- Medical, dental, vision coverage
Skills
AI, Customer Success, Account Management, SaaS, Logistics, Supply Chain, Business Reviews, Product Roadmap, Enterprise Software, Automation
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