VoomaSan Francisco, CAOwns customer portfolio for AI logistics platform, driving adoption, expansion, and value realization through relationship management, AI configuration, and cross-functional collaboration. Requires 2+ years customer-facing experience and AI enthusiasm.
Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.
Own day-to-day support experience and escalations for a portfolio of Premium customers, driving case momentum, coordinating stakeholders, and delivering timely communications. Requires 2-4 years in customer support operations or similar, strong communication, and technical aptitude in SaaS/data environments.
Bilingual (Spanish/English) Customer Success Manager responsible for managing a large book of business, driving customer retention, adoption, and health for Vanta's security and compliance platform.
Own and execute complex customer onboardings for Haus's incrementality and causal marketing mix modeling (cMMM) platform. Manage data connections, custom KPIs, troubleshooting with SQL/Retool, partner with Product/Data/Science/Engineering teams, and apply AI to improve processes. Requires 2+ years SaaS customer-facing experience, preferably in technical implementation.
Own post-sale success for mid-market and enterprise CPG customers at an AI platform for deductions management and revenue recovery. Manage complex onboardings, integrations, support escalations, monitor health, automate manual processes, and relay product feedback while driving adoption and renewals.