FivetranOakland, CAOwn day-to-day support experience and escalations for a portfolio of Premium customers, driving case momentum, coordinating stakeholders, and delivering timely communications. Requires 2-4 years in customer support operations or similar, strong communication, and technical aptitude in SaaS/data environments.
Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.
Owns customer portfolio for AI logistics platform, driving adoption, expansion, and value realization through relationship management, AI configuration, and cross-functional collaboration. Requires 2+ years customer-facing experience and AI enthusiasm.
Bilingual (Spanish/English) Customer Success Manager responsible for managing a large book of business, driving customer retention, adoption, and health for Vanta's security and compliance platform.
Lead and develop a pod of 5-7 Customer Success Managers in B2B SaaS. Own retention/growth outcomes, coach high performance, drive AI adoption, and navigate organizational change while delivering commercial results.
The Digital Customer Programs Manager will own the Scale tier customer experience, focusing on self-serve resources, community engagement, and light-touch human interaction. This role involves account health monitoring, renewal management, office hours, community engagement, customer feedback, and support integration.