Partner Engineer, Scaled Support

Responsibilities

• Own the health of live partner integrations after launch and serve as the ongoing technical point of contact for partner engineering teams.
• Monitor integration health, feature adoption, and stability; instrument telemetry, logs, dashboards, and alerting for webhook delivery, disbursement and repayment flows, offer eligibility, and reconciliation.
• Own technical escalations end-to-end by reproducing issues, investigating logs and data, identifying root causes, and driving resolution across Parafin and partner systems.
• Work across React, Scala, and Python codebases; use SQL and API calls to isolate platform, implementation, and data issues.
• Partner with Product and Platform Engineering to ship durable fixes.
• Design tooling, automation, runbooks, documentation, and self-serve support for scalable integration support.
• Establish technical documentation standards and improve public-facing developer documentation.
• Identify recurring issues and eliminate root causes through tooling, documentation, or product changes.
• Translate partner needs into prioritized platform, API, and partner-asset improvements.
• Advocate for partners while steering requests toward scalable solutions.

Requirements

• 3+ years of experience in a client-facing technical role such as post-sales or solutions engineering, technical partner support, developer support engineering, or technical account management.
• Engineering background with fluency in at least one programming language, such as Python, JavaScript/TypeScript, Java, or Scala.
• Ability to navigate a production codebase and debug complex technical issues.
• Strong debugging skills, including reading logs, writing SQL, inspecting data pipelines, and reproducing issues with API calls.
• Proficiency with REST APIs, webhooks, SDKs, data pipelines, and embeddable UI components.
• Excellent communication skills with both technical and non-technical stakeholders, including executives.
• Strong partner-focused problem-solving and a bias toward documentation, tooling, and repeatable processes.
• Ability to work effectively in an ambiguous, fast-paced environment.

Nice-to-haves

• Experience establishing or scaling a technical support function.
• Experience in fintech, payments, lending, or other money-movement domains.
• Familiarity with ledgering and reconciliation.
• Familiarity with SQL and monitoring or observability tooling, including dashboards, logging, and alerting.
• Knowledge of integration design and technical scoping best practices.
• Experience building or improving developer-facing documentation and self-serve support.

Compensation and Benefits

• Base salary: $190,000–$240,000 annually.
• Equity grant.
• Medical, dental, and vision insurance.
• Unlimited PTO.
• Commuter benefits.
• Free lunches.
• Paid parental leave.
• 401(k).
• Employee assistance program.