Short-term rental management software for hosts
Hospitable builds automation tools for short-term rental hosts and property managers, including AI-powered guest messaging, unified inbox, calendar syncing across Airbnb, Vrbo, Booking.com, and operations management. It serves tens of thousands of hosts worldwide, processing billions in reservations to save time and scale businesses. The platform puts routine tasks on autopilot, enabling focus on growth.
Own product positioning, feature launches, and go-to-market strategy for a product-led SaaS company serving short-term rental hosts. Partner with PMs from early development through launch and drive acquisition and adoption.
Senior Accountant owning month-end close workstreams, bank reconciliations, subscription revenue flows, and AP controls across multi-entity, multi-currency environments. Requires 5+ years accounting experience with NetSuite and strong reconciliation discipline.
Owns and matures compliance programs including SOC 2, PCI DSS, and GDPR for a scaling SaaS platform. Manages GRC tooling like Vanta, collaborates with engineering on controls, responds to security inquiries, and automates processes using AI. Requires hands-on audit experience and tech-savvy communication.
Provides technical customer support for SaaS product used by Airbnb hosts, troubleshooting issues, creating educational content, and advocating for user needs to product/engineering teams. Requires 3+ years in SaaS support and adaptability to fast-paced changes.
Staff Customer Support Advocate delivers frontline support via chat, email, and calls for complex issues while leading projects to improve documentation, AI training, and team processes. Requires 7+ years in SaaS customer-facing roles with advanced troubleshooting skills.
Leads UI/UX design for a SaaS platform, driving intuitive user experiences from concept to execution. Requires senior expertise in Figma/Whimsical, cross-functional collaboration, and a strong portfolio of delightful SaaS designs.
Leads US remote support team to deliver exceptional customer experience via queue management, technical troubleshooting, coaching, and hands-on support (30-40% time). Requires SaaS support leadership experience improving metrics like response times and CSAT.
Builds and maintains core platform and OTA connectivity integrations (Airbnb, Booking.com) using Laravel/PHP backend. Ships customer-focused features in a remote monolithic codebase, requiring 3+ years backend experience with Laravel essential.
Technical Support Engineer builds internal tools and Laravel-based systems to enhance customer support efficiency, troubleshoots complex issues, and collaborates across teams. Requires PHP/Laravel experience, critical thinking, and strong communication skills.