Latest Support Engineering jobs at Hospitable

Provides technical customer support for SaaS product used by Airbnb hosts, troubleshooting issues, creating educational content, and advocating for user needs to product/engineering teams. Requires 3+ years in SaaS support and adaptability to fast-paced changes.

Leads US remote support team to deliver exceptional customer experience via queue management, technical troubleshooting, coaching, and hands-on support (30-40% time). Requires SaaS support leadership experience improving metrics like response times and CSAT.

Technical Support Engineer builds internal tools and Laravel-based systems to enhance customer support efficiency, troubleshoots complex issues, and collaborates across teams. Requires PHP/Laravel experience, critical thinking, and strong communication skills.