HospitableUnited StatesStaff Customer Support Advocate delivers frontline support via chat, email, and calls for complex issues while leading projects to improve documentation, AI training, and team processes. Requires 7+ years in SaaS customer-facing roles with advanced troubleshooting skills.
Lead and scale the customer support function by owning daily operations, building scalable systems, coaching a high-performing team, and driving measurable improvements in support metrics. Requires 8+ years of support leadership experience including 2+ years of people management.
Own strategy and execution for product support operations, building systems, automation, metrics, and tooling to reduce ticket volume and surface product insights. Requires 4-8 years in support operations with hands-on experience administering platforms like Zendesk or Intercom.
Lead and scale a customer support team at a B2B SaaS healthcare AI startup. Own SLAs, Zendesk tooling/automation, self-serve infrastructure, and use data to reduce support volume while coaching reps.
Leads Tier 3 escalations for complex fintech support cases involving disputes, fraud, and compliance. Analyzes patterns, documents solutions, builds SOPs/training to reduce escalations, and collaborates cross-functionally. Requires 4+ years support experience with proven reduction in escalations.
Lead and develop managers of a 24/7 customer support team for admin and worksite employees. Scale operations using AI/automation, data insights, and cross-functional partnerships while maintaining SLAs in a distributed environment. Requires 5+ years leading support teams and managing managers.