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HightouchHightouchUnited States

Customer Success Engineer

Customer Success Engineer supports users technically via Intercom, Slack, phone, and email to maximize platform value. Requires 2+ years customer-facing experience, SQL proficiency, technical background, and strong communication skills.

85k – 110k/yr
Remote2+ YOESupport Engineering

About the role

Requirements

  • 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)
  • Technical background either through experience or education
  • Conversant in SQL or willing to learn the basics and a few more advanced topics
  • Strong discovery and interpersonal skills
  • Intellectual curiosity, high ambition, and humility
  • Excellent verbal and written communication skills
  • Ability to adapt to an ever-changing work environment
  • Thorough understanding of the technology industry and its players

Compensation

  • Salary range: $85,000-$110,000 per year (location independent)
  • Meaningful equity compensation in the form of ISO options
  • Early exercise and a 10-year post-termination exercise window

Skills

SQLAPICRMEspERPIntercomSlackSaaS

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