Customer Success Engineer
Customer Success Engineer supports users technically via Intercom, Slack, phone, and email to maximize platform value. Requires 2+ years customer-facing experience, SQL proficiency, technical background, and strong communication skills.
About the job
Requirements
- 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)
- Technical background either through experience or education
- Conversant in SQL or willing to learn the basics and a few more advanced topics
- Strong discovery and interpersonal skills
- Intellectual curiosity, high ambition, and humility
- Excellent verbal and written communication skills
- Ability to adapt to an ever-changing work environment
- Thorough understanding of the technology industry and its players
Compensation
- Salary range: $85,000-$110,000 per year (location independent)
- Meaningful equity compensation in the form of ISO options
- Early exercise and a 10-year post-termination exercise window
Skills
SQL, API, CRM, Esp, ERP, Intercom, Slack, SaaS
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