IT Technician
Provides onsite IT support at a remote mine site, troubleshooting hardware/software/network issues, maintaining OT equipment like PLCs and sensors, and ensuring system security and compliance for mining operations.
About the job
What You’ll Do
Technical Support & Troubleshooting
- Provide onsite support for desktops, laptops, tablets, mobile devices, printers, and specialized mining equipment interfaces.
- Diagnose and resolve hardware, software, and network issues in a high-demand, fast-paced environment.
- Assist with installation, configuration, and updates of operating systems and applications.
- Support mine-site users with connectivity issues, authentication, VPN access, and account management.
Network & Infrastructure Support
- Maintain network equipment including switches, access points, routers, and fiber/copper connections.
- Monitor system performance and escalate issues as needed.
- Assist with maintaining reliable communication systems, including VoIP, radios, and industrial wireless networks used in mining operations.
Operations Technology (OT) Support
- Support field equipment such as rugged tablets, PLC interfaces, fleet-management hardware, and sensors used for production, dispatch, and safety monitoring.
- Collaborate with engineering and operations teams to ensure reliable data flow between equipment and central systems.
Equipment Management
- Maintain accurate inventories of IT hardware and consumables.
- Prepare and deploy new equipment according to company standards.
- Perform routine preventive maintenance on devices and communication infrastructure.
Compliance, Security & Safety
- Follow all mine-site safety protocols and participate in safety meetings and training.
- Adhere to cybersecurity policies, ensuring secure configuration and proper user practices.
- Support implementation of patches, updates, and security controls across all site systems.
Documentation & Reporting
- Maintain detailed logs of incidents, resolutions, and system performance.
- Update configuration records and asset documentation.
- Provide regular status updates to IT leadership and site management.
Skills
Windows, Network Troubleshooting, Switches, Routers, Voip, Plc, Vpn, Cybersecurity, Rugged Devices, Fleet Management Hardware
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