IT Technician

What You’ll Do

Technical Support & Troubleshooting

• Provide onsite support for desktops, laptops, tablets, mobile devices, printers, and specialized mining equipment interfaces.
• Diagnose and resolve hardware, software, and network issues in a high-demand, fast-paced environment.
• Assist with installation, configuration, and updates of operating systems and applications.
• Support mine-site users with connectivity issues, authentication, VPN access, and account management.

Network & Infrastructure Support

• Maintain network equipment including switches, access points, routers, and fiber/copper connections.
• Monitor system performance and escalate issues as needed.
• Assist with maintaining reliable communication systems, including VoIP, radios, and industrial wireless networks used in mining operations.

Operations Technology (OT) Support

• Support field equipment such as rugged tablets, PLC interfaces, fleet-management hardware, and sensors used for production, dispatch, and safety monitoring.
• Collaborate with engineering and operations teams to ensure reliable data flow between equipment and central systems.

Equipment Management

• Maintain accurate inventories of IT hardware and consumables.
• Prepare and deploy new equipment according to company standards.
• Perform routine preventive maintenance on devices and communication infrastructure.

Compliance, Security & Safety

• Follow all mine-site safety protocols and participate in safety meetings and training.
• Adhere to cybersecurity policies, ensuring secure configuration and proper user practices.
• Support implementation of patches, updates, and security controls across all site systems.

Documentation & Reporting

• Maintain detailed logs of incidents, resolutions, and system performance.
• Update configuration records and asset documentation.
• Provide regular status updates to IT leadership and site management.