Service Desk III
Provides advanced technical support across infrastructure, networks, SaaS applications, and endpoint systems. The role administers identity, device-management, and security tools while owning complex issues and leading technology rollouts.
About the job
Responsibilities
- Troubleshoot and resolve technical issues across networks, infrastructure, SaaS applications, servers, and file shares.
- Partner with cross-functional teams and external vendors to improve system performance and user support.
- Own complex issues end to end, documenting outcomes and driving system improvements.
- Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools.
- Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.
Requirements
- Strong experience with cloud identity management, including SSO, SAML 2.0, and MFA.
- Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
- Experience administering and troubleshooting Windows, macOS, and Linux systems.
- Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
- Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
- Experience working as a project-oriented engineer and leading initiatives end to end.
- Strong written, oral, and interpersonal communication skills.
- Ability to pass a background check.
Nice-to-haves
- Bachelor's degree or equivalent experience with 6+ years of IT systems experience.
- Experience working in large enterprises with significant user bases.
- Previous NOC/SOC experience.
Compensation and Benefits
- Compensation of $100,000–$120,000 plus bonus.
- Restricted Stock Units and competitive equity packages.
- Paid time off, holidays, and leave programs.
- Health, dental, and vision insurance.
- Employer HSA contributions.
- Paid parental leave and life insurance.
- Short- and long-term disability coverage.
- Professional development and tuition reimbursement.
- Mental health and wellness support.
- Commuter benefits and cell phone stipend.
- 401(k) plan with company match up to 4% of salary.
- Volunteer time off, global travel insurance, meals allowance, and location-specific programs.
Skills
Cloud Identity, SSO, Saml 2.0, MFA, Google Mdm, Kandji, Microsoft Intune, Windows, macOS, Linux, Sophos Xdr, Crowdstrike, Huntress, Saas Management, Ticketing Systems
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