Omnichannel AI-powered customer service CRM platform
Kustomer builds an AI-powered customer service platform and CRM that unifies conversations, data, and automations across channels. It serves brands seeking faster, personalized support to delight customers and drive growth. The platform enables omnichannel CX with intelligent routing, AI agents, and reporting.
Build and own customer and partner enablement programs from scratch at a B2B SaaS company. Design onboarding, certification, community, and adoption initiatives using AI tooling to drive GRR, time-to-value, and product adoption.
Owns and scales paid acquisition across Google, LinkedIn, and emerging channels for B2B SaaS pipeline growth. Leverages AI for creative production, automation, experimentation, and funnel optimization. Requires 7+ years performance marketing experience with proven revenue impact.
Builds and owns product enablement function to drive customer/partner adoption, onboarding, community management, and analytics for SaaS CRM platform. Requires 5+ years in enablement, AI fluency, strong product instincts, and cross-functional collaboration.
Lead AI-driven developer tooling to accelerate SDLC phases including code generation, testing, and deployment. Requires 5+ years full-stack experience with Go/Python/JS and platform engineering background.
Builds and deploys AI agents and automations to accelerate the full SDLC, from code generation to monitoring. Requires 5+ years full-stack experience (Go, Python, JS) and expertise in developer tooling/platform engineering.
Builds AI agents and automation tools to accelerate the entire SDLC for engineering teams. Requires 5+ years full-stack experience with Go/Python/JavaScript, platform engineering background, and AI developer tooling expertise.
Senior full stack engineer builds end-to-end features in small pods using Node.js, React, Golang, and AWS, integrates AI capabilities, optimizes performance, and mentors juniors. Requires 7+ years experience, strong systems knowledge, and AI tool proficiency.