New York, NY
Omnichannel AI-powered customer service CRM platform
Kustomer builds an AI-powered customer service platform and CRM that unifies conversations, data, and automations across channels. It serves brands seeking faster, personalized support to delight customers and drive growth. The platform enables omnichannel CX with intelligent routing, AI agents, and reporting.
The Sales Development Representative prospects and qualifies potential customers across email, phone, and social channels, partners with account executives and marketing, and works toward quarterly quotas. The role requires at least six months of sales experience and strong communication, persistence, and time-management skills.
Leads an established Revenue Operations and Enablement organization, improving forecasting, systems, analytics, AI-assisted workflows, and cross-functional GTM execution. The role requires 10+ years in revenue or GTM operations and experience leading senior talent in high-growth B2B SaaS environments.
Own end-to-end cost optimization across AWS infrastructure and AI/LLM usage, building tooling, dashboards, and guardrails while balancing cost, performance, and reliability. Requires 4+ years of AWS infrastructure experience, cost-management expertise, and proficiency with Terraform and a programming language.
Lead and coach a team of outbound Business Development Representatives at Kustomer to generate qualified pipeline for the SaaS conversational CRM platform. Build prospecting playbooks, drive performance through coaching and data, and collaborate with Marketing and Sales leadership while working hybrid in NYC.
Senior Product Manager leading product strategy and roadmap for Kustomer's core conversational CRM platform. Own features end-to-end, drive cross-functional collaboration with engineering/design/marketing, champion customer insights, and leverage AI tools to deliver high-impact solutions in ambiguous spaces.
Professional Services Consultant responsible for leading customer onboarding, platform configuration, API integrations, technical training, and optimization of Kustomer's conversational CRM and AI tools to ensure successful implementations and high adoption. Requires 5+ years consulting experience in SaaS/CX, technical aptitude with integrations and AI, and strong project management skills.
Infrastructure Software Engineer building scalable backend systems, observability, and developer tools on the Foundation team. Lead projects on database sharding, event bus, search scaling, and latency; mentor engineers. Requires 5+ years with distributed systems, NoSQL (MongoDB), IaC (Terraform), and architecture ownership.