Lead and coach a team of outbound Business Development Representatives at Kustomer to generate qualified pipeline for the SaaS conversational CRM platform. Build prospecting playbooks, drive performance through coaching and data, and collaborate with Marketing and Sales leadership while working hybrid in NYC.
Salary not listed
Hybrid2+ YOEBusiness Development
About the role
Responsibilities
Lead, coach, and grow a team of outbound BDRs; hiring, ramping, and developing talent to consistently hit and exceed pipeline quotas
Build and refine outbound prospecting playbooks, cadences, and messaging that cut through the noise
Partner closely with Marketing and Sales leadership to align on ICP, campaign strategy, and lead handoff processes
Drive performance management through weekly 1:1s, pipeline reviews, and data-informed coaching
Own CRM hygiene, reporting, and forecasting; turning activity data into actionable insights
Run monthly business reviews tracking pipeline attainment, productivity trends, and program ROI
Stay hands-on with the team by joining live calls, sitting in on prospect conversations, and coaching in real time alongside your BDRs
Requirements
2+ years in a first-line leadership role within the Business Development function, with a demonstrated track record of success across multiple companies in SaaS or related industries
Built pipeline in enterprise or mid-market SaaS, consistently hitting quotas yourself and coaching others to do the same
Deep fluency in outbound motion: sequences, account-based strategies, and personalization at scale
Strong CRM and sales engagement tool proficiency (Salesforce, Outreach, Salesloft, or similar), including fluency in AI tooling to drive efficiency
Exceptional coach and communicator; you know how to unlock performance in individuals
Track record of cross-functional collaboration with RevOps, and Sales leadership
Nice-to-Haves
Experience modeling strong AI habits and introducing new tooling for the BDR motion
Thrives in a complex industry and finds the path forward even when facing strong headwinds
Brings creativity and rigor to pipeline generation, holding team to a high standard while trusting them to run their own game
Brings energy and positivity that translates into real career growth for the team
Compensation and Benefits
Competitive salaries and stock options
In the U.S.: 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy
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