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KustomerKustomerNew York, NY

Product Manager

Senior Product Manager leading product strategy and roadmap for Kustomer's core conversational CRM platform. Own features end-to-end, drive cross-functional collaboration with engineering/design/marketing, champion customer insights, and leverage AI tools to deliver high-impact solutions in ambiguous spaces.

150k – 170k/yr
Hybrid5+ YOEProduct Management

About the role

Responsibilities

  • Own and execute on product strategy for various features within the Kustomer platform, ensuring alignment with company goals and objectives. Develop and communicate a cohesive vision and roadmap.
  • Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations.
  • Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities. Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy.
  • Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes.
  • Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks.

Requirements

  • 5+ years of experience in product management, with a track record of building platform products that balance the needs of multiple users and stakeholders.
  • Degree in a technical or related field, or equivalent professional experience.
  • Experience with AI, including the ability to effectively leverage AI in your day-to-day work.
  • Comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces.
  • Eye for elegant design and believe in “thinking for the customer.”
  • Ownership comes naturally and you like being responsible for multiple large projects.
  • Concise in your communication and can articulate complex technical concepts to people of different backgrounds.
  • Data driven - set goals, and measure success by making an impact on customers.
  • Passionate about learning, always seeking out the latest technologies and market trends.
  • Proficiency with AI tools like Cursor and Claude Code, and familiarity with GitHub.

Nice-to-Haves

  • Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus.

Skills

Product ManagementAIRoadmappingcustomer insightsMarket AnalysisStakeholder ManagementCursorClaude CodeGitHubCRM

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