Software Engineer, Infrastructure

Responsibilities

• Serve as a Lead and senior member of the team, leading initiatives and key projects.
• Provide guidance and mentorship to team members, fostering a culture of collaboration and technical excellence.
• Analyze, design, develop, maintain and improve software infrastructure and platform to expand its capabilities.
• Measure, report and drive improvements on scalability, performance, and availability.
• Lead complex projects and efforts to improve our ability to respond to impaired production systems.
• Lead, plan, and execute large scale system changes to meet business objectives.
• Tackle ambiguous engineering problems by designing well architected solutions.
• Participate in cross-team initiatives to drive engineering best-practices.
• Collaborate with the CTO and other technical leaders to set the vision for strategic development efforts.
• Work with various engineering teams to bridge gaps and lead initiatives across backend systems and our data platform.
• Proactively identify systemic inefficiencies, design and implement improvements.
• Become a trusted coach and mentor, actively building strong technical leaders.
• Collaborate with the InfoSec team to drive compliance, observability and automation for the security of our platform.
• Work closely with the Security team to address gaps and vulnerabilities during audits to satisfy compliance requirements.
• Manage and coordinate security vulnerabilities and upgrade schedules for EOL (End of Life) software.
• Lead or assist in security investigations as needed.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• 5+ years experience building and managing large scale, highly available, distributed web applications.
• Mastery of a high-level programming language like Go, Python, JavaScript, etc.
• Experience with NoSQL databases like MongoDB.
• Own technical architecture discussions and leading decisions for an engineering organization.
• Lead and mentor engineers through technical projects and initiatives.
• Proficiency with Infrastructure as Code (IaC) tools, including Terraform.
• Experience designing sharding configurations for databases.
• Experience developing internal tools for others.
• Experience creating SLAs, SLOs, SLIs.
• HIPAA Compliance: All roles at Kustomer may involve handling sensitive personal data.

Nice-to-Haves

• Experience with our tech stack: Javascript (React/node.js), Go, Python, AWS Cloud, MongoDB, Redis, Elasticsearch, Terraform, Kafka, Kinesis.

Compensation and Benefits

• Competitive salaries and stock options.
• In the U.S.: 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.