Forward Deployed Engineer splits time supporting customers with debugging, POCs, and integrations while building SDKs, prototypes, and platform enhancements. Requires strong software fundamentals, full-stack curiosity, and customer-facing problem-solving skills.
Salary not listed
On-siteSupport Engineering
About the role
Core Responsibilities
Work directly with customers to debug, build POCs, and design solutions.
Build prototypes, SDKs, sample apps, and tools that improve developer experience.
Collect feedback, identify patterns, and translate them into product/engineering improvements.
Partner on early feature adoption: test pre-release features with customers, gather feedback, suggest iterations.
Help define how we develop a world class customer experience.
Support Engineer providing deep technical troubleshooting, root cause analysis, and issue resolution for U.S. government and public sector customers running GitLab in secure, air-gapped, and FedRAMP environments. Requires strong Linux, scripting, and customer support experience; U.S. citizenship mandatory.
95k – 161k/yr
RemoteSupport Engineering
Network Security Engineer
CloudflareUnited States
Support largest customers by mitigating DDoS attacks and network threats at OSI layers 3/4/7 using Cloudflare tools. Requires 3+ years technical support experience, deep networking knowledge, and customer-facing troubleshooting skills.
Salary not listed
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OnticUnited States
Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.
65k – 75k/yr
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ezCaterUnited States
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70k – 92k/yr
RemoteSupport Engineering
Growth Engineer, Support Engineering
FirecrawlSan Francisco, CA
Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.