DatadogSan Francisco, CAProvides technical support to Datadog's Premier Customers via phone, chat, and tickets, reproduces issues, builds documentation, and drives product conversations. Requires 5+ years in SaaS technical support, Linux knowledge, and programming experience in a hybrid office environment.
Support Engineer providing deep technical troubleshooting, root cause analysis, and issue resolution for U.S. government and public sector customers running GitLab in secure, air-gapped, and FedRAMP environments. Requires strong Linux, scripting, and customer support experience; U.S. citizenship mandatory.
Own scheduling, real-time analysis (RTA), and intraday management for Ashby's global technical Support team. Translate capacity forecasts into flexible schedules, monitor performance against SLAs, make live adjustments, and build dashboards while partnering with a WFM Lead in a humane, non-punitive environment.
Tier 2 Support Engineer handling escalated technical tickets for a distributed SaaS networking product. Requires 4+ years SaaS support experience and strong networking fundamentals.
The Fleet Support Specialist is a frontline technical authority responsible for maintaining operational readiness across Shield AI customer fleets. This role involves troubleshooting complex aircraft and system-level issues, supporting operators and Field Service Representatives, and partnering cross-functionally to resolve fleet-wide challenges.
Technical Support Engineer builds internal tools and Laravel-based systems to enhance customer support efficiency, troubleshoots complex issues, and collaborates across teams. Requires PHP/Laravel experience, critical thinking, and strong communication skills.