RunwaySan Francisco, CAProvides technical and creative support to enterprise customers, managing complex inquiries, investigating issues, and collaborating with Product and Engineering. Requires 3-5+ years in customer-facing technical roles, autonomy, and experience with video editing, generative AI, and creative workflows.
Technical Support Engineer building an autonomous AI-powered resolution engine for Sentry's observability platform. Debug complex SDK and distributed systems issues for elite developers while engineering agentic tooling, LLM orchestration, and feedback loops to product teams. 4+ years experience required with strong coding and systems depth.
Provide technical security support and risk assessment for cyber insurance policyholders. Analyze security posture, advise stakeholders, and guide users on security products while contributing to claims feedback and threat outreach.
Provides onsite and remote technical support, training, troubleshooting, and maintenance for Skydio's UAS products to defense and government customers. Requires 3+ years UAS field support experience, strong problem-solving, and up to 80% global travel.
Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in enterprise SaaS support and public clouds (AWS/GCP/Azure).
Technical Support Engineer troubleshoots complex API integrations, debugs issues with HRIS/ATS/payroll systems, and collaborates with engineering on fixes. Requires strong coding skills in TypeScript/Node.js, debugging expertise, and clear communication for customer support.