Field Support Representative

Responsibilities

• Work closely with internal teams to become an expert on Skydio’s products, processes, specifications, and product roadmap.
• Develop field support processes that define and accelerate escalation and debugging workflows.
• Reduce technical escalations into engineering by developing triage and resolution techniques.
• Become a certified Skydio UAS Operator and Trainer.
• Provide on-the-job training to customers in maintenance, operation, repair, troubleshooting, and inspection of UAS aircraft and equipment.
• Develop or improve written inspection procedures, drawings, and instructions for fleet maintenance.
• Provide on-site technical support to customers and initiate corrective actions for maintenance, repair, and replacement issues.

Requirements

• Ability to travel up to 80%+ globally to provide field support to Federal and Defense customers.
• 3+ years experience as a Field Support Representative operating, repairing, and maintaining UAS for large clients, preferably government or military.
• Adept at technical troubleshooting, problem-solving, triage, and escalation workflows.
• Assertive self-starter with excellent interpersonal and written communication skills.
• OCONUS (deployed) military experience strongly preferred.
• Familiarity with RMA, spares, logistics, or repair workflows preferred.
• Experience in Linux operating systems preferred.
• Experience with military standard maintenance practices preferred.
• Existing or prior security clearance preferred.

Compensation

• Annual base salary range: $100,000 - $130,000.
• Equity in stock options.
• Comprehensive benefits: health insurance, paid vacation, sick leave, holiday pay, 401K.
• Relocation assistance may be provided.