Integrations Operations Engineer
Investigates and resolves high-impact financial institution integration issues by developing, deploying, and monitoring code while coordinating with external data partners. Requires 1.5+ years in a technical role, API or integration experience, strong debugging, SQL-based analysis, and clear communication.
About the job
Responsibilities
- Investigate and resolve high-impact integration issues by writing maintainable, tested code, deploying changes to production, and monitoring for regressions.
- Prioritize issues based on customer and business impact; scope affected clients, users, and items and help improve the prioritization model.
- Diagnose issues originating with financial institutions or platforms, package reproducible cases, and drive resolution with external data partners and internal relationship teams.
- Apply mitigation techniques through internal tooling, configuration changes, and external outreach.
- Participate in code reviews and own the integrations codebase.
- Handle internal escalations, provide expertise on integrations, and meet best-effort SLAs for business-critical issues.
- Triage and audit the integrations backlog while improving team processes and tooling.
- Occasionally build new integrations with financial institutions or platforms.
- Rotate through integrations on-call to maintain uptime.
Requirements
- 1.5+ years in a highly technical role, such as software engineering or technical support engineering.
- Experience developing web services and APIs, or clients and integrations that interface with them.
- Strong troubleshooting and debugging skills, with the ability to investigate unfamiliar issues and identify root causes.
- Customer-first mindset and empathy.
- Analytical, data-oriented problem-solving skills, including comfort using SQL or similar tools to analyze impact.
- Excellent written and verbal communication with technical teams and external data partners.
- Ability to identify process improvements and increase efficiency.
- Track record of resolving a high volume of technical issues with quality and speed.
Nice to Have
- Familiarity or experience with TypeScript, Node.js, SQL, and/or Golang.
Compensation and Benefits
- Annual salary range: $100,800–$120,600.
- Additional compensation may include equity and/or commission.
- Comprehensive benefits include medical, dental, vision, and 401(k).
Skills
Web Services, APIs, TypeScript, Node.js, SQL, Go, Debugging, Code Review
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