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KomboKomboBrooklyn, NY

Technical Support Engineer

Technical Support Engineer troubleshoots complex API integrations, debugs issues with HRIS/ATS/payroll systems, and collaborates with engineering on fixes. Requires strong coding skills in TypeScript/Node.js, debugging expertise, and clear communication for customer support.

100k – 140k
On-siteSupport Engineering

About the role

Responsibilities

  • Troubleshoot and debug API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
  • Assist customer engineers via Slack, email, and video calls with clear, technical guidance.
  • Collaborate with Product and Engineering teams to escalate bugs, relay feedback, and prioritize fixes.
  • Create and maintain internal/external documentation and guides.
  • Improve processes with better tooling, automation, and reporting.
  • Implement smaller features based on findings.
  • Build dashboards or alerts for proactive monitoring.

Requirements

  • Solid technical background (e.g., Software Engineer, Support Engineer, Solutions Engineer).
  • Ability to read code (JavaScript/TypeScript), understand data flows and logs.
  • Strong communication skills to explain technical concepts to engineers and non-engineers.
  • Empathetic, patient, with a builder's mindset.
  • Thrive in autonomy and structured, high-performance in-office environments.

Tech Stack

  • APIs (REST, SOAP, OAuth)
  • Node.js
  • TypeScript
  • SQL
  • GCP (logs & monitoring)
  • HRIS/ATS/Payroll systems
  • Kombo troubleshooting tools

Compensation

  • $100,000 - $140,000 + equity
  • Full-time

Skills

APIsRestSoapOAuthNode.jsTypeScriptSQLGCPJavaScriptHRISATSPayroll Systems

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