Technical Support Engineer
Technical Support Engineer troubleshoots complex API integrations, debugs issues with HRIS/ATS/payroll systems, and collaborates with engineering on fixes. Requires strong coding skills in TypeScript/Node.js, debugging expertise, and clear communication for customer support.
About the job
Responsibilities
- Troubleshoot and debug API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
- Assist customer engineers via Slack, email, and video calls with clear, technical guidance.
- Collaborate with Product and Engineering teams to escalate bugs, relay feedback, and prioritize fixes.
- Create and maintain internal/external documentation and guides.
- Improve processes with better tooling, automation, and reporting.
- Implement smaller features based on findings.
- Build dashboards or alerts for proactive monitoring.
Requirements
- Solid technical background (e.g., Software Engineer, Support Engineer, Solutions Engineer).
- Ability to read code (JavaScript/TypeScript), understand data flows and logs.
- Strong communication skills to explain technical concepts to engineers and non-engineers.
- Empathetic, patient, with a builder's mindset.
- Thrive in autonomy and structured, high-performance in-office environments.
Tech Stack
- APIs (REST, SOAP, OAuth)
- Node.js
- TypeScript
- SQL
- GCP (logs & monitoring)
- HRIS/ATS/Payroll systems
- Kombo troubleshooting tools
Compensation
- $100,000 - $140,000 + equity
- Full-time
Skills
APIs, Rest, Soap, OAuth, Node.js, TypeScript, SQL, GCP, JavaScript, HRIS, ATS, Payroll Systems
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