Customer Success Engineer, Battle Road
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, and trains stakeholders. Requires 3+ years software engineering experience, programming proficiency (C#, Python, etc.), Secret clearance, and up to 50% travel.
About the job
What You Will Do
- Deploy AtomEngine into live military training environments, including classified and air-gapped systems
- Configure and adapt entities, behaviors, and operational scenarios to reflect real-world requirements
- Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences
- Stand in front of officers, colonels, and generals to explain system behavior, answer questions, and build trust
- Teach technical concepts clearly to mixed technical and non-technical audiences, helping military stakeholders understand not just how the platform works, but why it works
- Lead or support training sessions, workshops, and instructional blocks as adoption scales
- Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
- Translate real-world friction into actionable feedback for Product and Engineering
- Improve documentation and repeatability so deployments scale over time
- Travel up to 50%
What We Look For
- 3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
- Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
- Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, GDScript, or similar)
- Strong systems thinking and understanding of modular, maintainable software design
- Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
- Self-directed and effective in fast-moving, ambiguous environments
- Active Secret or Top Secret security clearance
- Prior military experience
- Willingness and ability to travel up to 50%
Preferred Qualifications
- Experience presenting or teaching technical concepts to large groups
- Experience in modeling, simulation, game engines, or defense-related systems
Skills
C#, Python, C++, Gdscript, Game Engines, SDKs, Frameworks, Simulation Software, Modular Software Design, Troubleshooting
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