Customer Success Engineer, Battle Road

What You Will Do

• Deploy AtomEngine into live military training environments, including classified and air-gapped systems
• Configure and adapt entities, behaviors, and operational scenarios to reflect real-world requirements
• Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences
• Stand in front of officers, colonels, and generals to explain system behavior, answer questions, and build trust
• Teach technical concepts clearly to mixed technical and non-technical audiences, helping military stakeholders understand not just how the platform works, but why it works
• Lead or support training sessions, workshops, and instructional blocks as adoption scales
• Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
• Translate real-world friction into actionable feedback for Product and Engineering
• Improve documentation and repeatability so deployments scale over time
• Travel up to 50%

What We Look For

• 3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
• Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
• Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, GDScript, or similar)
• Strong systems thinking and understanding of modular, maintainable software design
• Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
• Self-directed and effective in fast-moving, ambiguous environments
• Active Secret or Top Secret security clearance
• Prior military experience
• Willingness and ability to travel up to 50%

Preferred Qualifications

• Experience presenting or teaching technical concepts to large groups
• Experience in modeling, simulation, game engines, or defense-related systems