Senior Developer Success Engineer

What You'll Do

• Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction.
• Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership.
• Conduct in-depth architectural assessments of customers’ employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance.
• Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short.
• Develop and implement customized engagement plans tailored to each account’s maturity, integration complexity, and growth potential.
• Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk.
• Provide domain-specific guidance to developers, leveraging solid expertise in payroll, benefits, HR systems, and the broader employment data ecosystem.
• Advance Finch’s developer documentation and resources so that integrating with Finch is as self-serve as possible.
• Explain complex technical concepts effectively to both developers and non-technical stakeholders, adapting communication style to the audience.

What You’ll Bring

• 5+ years of experience in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success.
• A track record of independently managing a portfolio of technical accounts and driving measurable impact.
• Strong diagnostic skills: you can read logs, interpret error codes, trace request flows, and resolve complex API and integration issues.
• A strong understanding of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns.
• Comfort working across the stack: you’ve touched Node.js, SQL databases, and caching layers (e.g., Redis), even if you’re not regularly writing production code.
• Excellent communication skills with the ability to context-switch fluidly across developers, business stakeholders, and executives.
• Experience leading or coordinating small projects across teams—you’re comfortable setting direction, defining milestones, and keeping people aligned.
• Creative problem-solving instincts - you don’t just follow the playbook; you explore alternative solutions and build new ones when needed.

Success Looks Like

• Deep exposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.
• Technical end-to-end project management experience.
• Experience using Git in a professional environment.
• A history of mentoring or onboarding junior team members in a technical customer-facing function.