Senior Client Experience Associate supporting advisors and clients with onboarding, account operations, and relationship management in a wealth management firm. Requires 6+ years client-facing financial services experience and a bachelor's degree.
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Lead end-to-end onboarding for high-volume e-commerce clients, guiding them from signed contract to fully compliant and live. Requires 2+ years in implementation/onboarding/customer success and strong project management skills.
Spanish-speaking Implementation Advisor responsible for onboarding customers, managing software implementations, integrations, and ensuring successful adoption of HighLevel. Requires 2+ years of customer success or implementation experience.
Manage enterprise customer relationships to maximize platform adoption and NDR. Requires 7+ years in SaaS/analytics customer success or account management, strong analytical skills, and experience with SQL and cloud data platforms.
Lead and scale a team of Customer Success Managers for Enterprise and Strategic accounts, driving retention, adoption, and expansion while coaching cohesive account team motions and partnering cross-functionally.
Manage a high-volume portfolio of medspa and aesthetics practice customers, driving retention, adoption, and expansion through scalable digital engagement, ChurnZero automation, and AI-assisted outreach.
Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
Front-line manager leading a Customer Success team responsible for renewals and expansions for mid-market and enterprise accounts. Requires 5+ years CS/AM/Sales experience with 2+ years managing revenue teams.
Internal support role maintaining project documentation, tracking action items, and coordinating logistics for enterprise DSO onboarding. Requires 3-5 years of admin or project coordination experience and proficiency with HubSpot and Notion.
Lead end-to-end migrations of strategic Premier clients from Reed & Mackay to Navan, managing discovery, data migration, go-live, and adoption. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Lead end-to-end migrations of strategic enterprise clients from Reed & Mackay to Navan Premier, managing discovery, data migration, training, and go-live while serving as trusted advisor to senior stakeholders. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.
Own retention and growth for 25-40 mid-market customers ($20k-$100k+ ARR). Provide technical troubleshooting, configuration guidance, and commercial support while building strong customer relationships.
Own post-sales technical support for Cloudflare's largest Enterprise customers in South Korea. Act as primary technical contact, troubleshoot complex issues, conduct architectural reviews, and drive proactive optimization using deep networking and security expertise.
Lead value realization planning and AI-powered tooling for strategic enterprise accounts, partnering with CS, Sales, and Solutions teams to quantify and drive measurable customer outcomes and revenue growth.
Owns strategic post-implementation success, retention, adoption, and expansion for Built's most complex, high-value lending and real estate clients. Builds multi-threaded executive relationships, leads QBRs, drives upsells, and mentors junior CSMs.
Lead and develop a team of 6-8 account managers delivering best-in-class client service to enterprise multifamily accounts. Drive KPIs, process innovation, cross-functional alignment, and strategic client relationships while modeling Digible's core values.
Manage a book of business as a Customer Success Manager, driving retention and growth through stakeholder relationships, strategic reviews, and proactive support for SaaS/HR Tech clients.
Own post-implementation relationships for 20-30 accounts in a regional territory. Drive renewals, expansions, health tracking, and strategic value delivery for public safety customers using AI tools for 911 centers.
Manages a large portfolio of strategic accounts, driving retention and adoption through scalable engagement strategies, adoption campaigns, and proactive risk mitigation. Requires 2-5 years in customer success or account management, preferably in SaaS or fintech.
Lead post-sales activities for Vanta's largest enterprise customers, guiding them through onboarding, implementation, adoption, renewals, and expansion. Manage a $3M ARR book of 40 enterprise accounts while building trusted advisor relationships with C-level stakeholders.
Manage a portfolio of SMB customers to drive product adoption, satisfaction, and revenue retention. Guide customers through their lifecycle, ensuring value realization from Extended Access Management while identifying expansion opportunities.
Lead Airtable's global High Touch Customer Success organization, guiding enterprise customers through AI adoption and workflow transformation while driving retention and expansion.
Own the full onboarding journey for court reporters from acceptance to first job, managing high-volume pipelines across credentialing, setup, and readiness while collaborating with recruiting and operations.
Strategic client-facing operator supporting enterprise account executives by leading cross-functional initiatives, driving client retention and growth, and improving internal processes for a fast-growing digital health company.
Own provider accounts end-to-end, driving adoption, workflow transformation, and advocacy within medical practices and health systems. Build playbooks and scalable processes while partnering cross-functionally to expand platform usage.
Serve as the primary technical contact for mid-to-upper market customers, delivering hands-on guidance, AI adoption support, and translating platform analytics into business outcomes. Requires 4+ years in a client-facing technical role and strong SaaS/integration knowledge.
Lead and develop a team of Onboarding Specialists while architecting AI-powered Customer Success workflows. Drive post-sales engagement, retention, and operational excellence at a high-growth SaaS company.
Partner with engineering leaders to drive adoption and measurable productivity gains for a GenAI code review platform. Requires 5+ years in Customer Success or DevRel at a SaaS/developer tools company plus strong technical fluency with CI/CD, Git, and engineering metrics.
Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.
Manage post-onboarding client relationships for a B2B SaaS healthcare platform, guiding rehab therapy practices through clinical, administrative, and RCM workflows while driving retention and outcomes. Requires an active PT/OT/SLP license and customer-facing experience.
Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.
Manage a $3M ARR portfolio of Mid-Market customers as trusted advisor, driving retention, adoption, and expansion in a SaaS environment. Requires 3-5+ years of customer-facing experience and proficiency with Salesforce and CS platforms.
Early-career role supporting partner success by handling inbound tickets, providing product training, and maintaining HubSpot records. Requires 1-2 years customer service experience and strong organizational skills.
Lead and scale the Aircraft Division Customer Success function, owning the Critical Accounts Program for V-BAT and X-BAT defense customers. Drive adoption, mission readiness, and recovery for escalated accounts while building repeatable operating rhythms and cross-functional governance.
Own the customer lifecycle for a large book of mid-market accounts, driving onboarding, adoption, retention, and expansion. Partner cross-functionally to deliver outcomes and prepare QBRs.
Manages a high-volume portfolio of Core Accounts, driving retention and adoption through standardized campaigns and proactive engagement. Requires 1+ year of customer success experience and bilingual English/Spanish proficiency.
Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.
Own the full customer relationship at CENTCOM and USMTM, driving 100% workflow adoption of Onebrief's AI collaboration platform while serving as the primary liaison between users and product/engineering teams. Requires TS/SCI clearance and deep expertise in multi-star headquarters planning.
Lead strategic customer engagements for a cloud security SaaS platform, driving adoption, expansion, and security outcomes with Fortune 100 enterprise accounts. Requires 6+ years in customer-facing strategic roles and deep Security SaaS expertise.
Lead and coach an onboarding team responsible for taking real estate clients from kickoff through launch. Drive performance against metrics, manage escalations, and partner cross-functionally to improve speed, quality, and client experience.
Lead and develop a team of ~10 licensed IARs delivering white-glove support to high-net-worth clients via chat, email, and phone. Own performance metrics, QA, staffing, and cross-functional collaboration to drive satisfaction and retention.
Serve as primary point of contact for assigned SaaS customers, driving retention, expansion, and renewals while building success plans and gathering product feedback.
Own end-to-end relationships with strategic US insurance carriers, leading complex AI implementation programs that transform unstructured data workflows. Act as trusted advisor to C-suite stakeholders while driving retention, expansion, and product influence.
Drive AI adoption, renewals, and expansion for enterprise accounts at Notion. Lead workshops, build success plans, and partner with AEs to deliver outcomes and revenue.
Deliver high-quality training programs to healthcare clients during implementation and adoption of IntusCare products. Requires 1-3 years training or client education experience and strong facilitation skills.
Early Customer Success leader building and scaling post-sale operations, onboarding, support systems, and retention processes for a federal-focused SaaS platform.
Manage a portfolio of commercial accounts at a B2B SaaS startup, driving platform adoption, executing success playbooks, and managing risk through digital-first engagement. Requires early-career customer-facing experience and strong communication skills.
Owns renewals, expansions, and scaled customer engagement for a high-volume SaaS portfolio, driving retention and revenue growth through data-driven QBRs and cross-functional collaboration.
Senior Client Experience Associate supporting advisors and clients with onboarding, account operations, and relationship management in a wealth management firm. Requires 6+ years client-facing financial services experience and a bachelor's degree.
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Lead end-to-end onboarding for high-volume e-commerce clients, guiding them from signed contract to fully compliant and live. Requires 2+ years in implementation/onboarding/customer success and strong project management skills.
Spanish-speaking Implementation Advisor responsible for onboarding customers, managing software implementations, integrations, and ensuring successful adoption of HighLevel. Requires 2+ years of customer success or implementation experience.
Manage enterprise customer relationships to maximize platform adoption and NDR. Requires 7+ years in SaaS/analytics customer success or account management, strong analytical skills, and experience with SQL and cloud data platforms.
Lead and scale a team of Customer Success Managers for Enterprise and Strategic accounts, driving retention, adoption, and expansion while coaching cohesive account team motions and partnering cross-functionally.
Manage a high-volume portfolio of medspa and aesthetics practice customers, driving retention, adoption, and expansion through scalable digital engagement, ChurnZero automation, and AI-assisted outreach.
Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
Front-line manager leading a Customer Success team responsible for renewals and expansions for mid-market and enterprise accounts. Requires 5+ years CS/AM/Sales experience with 2+ years managing revenue teams.
Internal support role maintaining project documentation, tracking action items, and coordinating logistics for enterprise DSO onboarding. Requires 3-5 years of admin or project coordination experience and proficiency with HubSpot and Notion.
Lead end-to-end migrations of strategic Premier clients from Reed & Mackay to Navan, managing discovery, data migration, go-live, and adoption. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Lead end-to-end migrations of strategic enterprise clients from Reed & Mackay to Navan Premier, managing discovery, data migration, training, and go-live while serving as trusted advisor to senior stakeholders. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.
Own retention and growth for 25-40 mid-market customers ($20k-$100k+ ARR). Provide technical troubleshooting, configuration guidance, and commercial support while building strong customer relationships.
Own post-sales technical support for Cloudflare's largest Enterprise customers in South Korea. Act as primary technical contact, troubleshoot complex issues, conduct architectural reviews, and drive proactive optimization using deep networking and security expertise.
Lead value realization planning and AI-powered tooling for strategic enterprise accounts, partnering with CS, Sales, and Solutions teams to quantify and drive measurable customer outcomes and revenue growth.
Owns strategic post-implementation success, retention, adoption, and expansion for Built's most complex, high-value lending and real estate clients. Builds multi-threaded executive relationships, leads QBRs, drives upsells, and mentors junior CSMs.
Lead and develop a team of 6-8 account managers delivering best-in-class client service to enterprise multifamily accounts. Drive KPIs, process innovation, cross-functional alignment, and strategic client relationships while modeling Digible's core values.
Manage a book of business as a Customer Success Manager, driving retention and growth through stakeholder relationships, strategic reviews, and proactive support for SaaS/HR Tech clients.
Own post-implementation relationships for 20-30 accounts in a regional territory. Drive renewals, expansions, health tracking, and strategic value delivery for public safety customers using AI tools for 911 centers.
Manages a large portfolio of strategic accounts, driving retention and adoption through scalable engagement strategies, adoption campaigns, and proactive risk mitigation. Requires 2-5 years in customer success or account management, preferably in SaaS or fintech.
Lead post-sales activities for Vanta's largest enterprise customers, guiding them through onboarding, implementation, adoption, renewals, and expansion. Manage a $3M ARR book of 40 enterprise accounts while building trusted advisor relationships with C-level stakeholders.
Manage a portfolio of SMB customers to drive product adoption, satisfaction, and revenue retention. Guide customers through their lifecycle, ensuring value realization from Extended Access Management while identifying expansion opportunities.
Lead Airtable's global High Touch Customer Success organization, guiding enterprise customers through AI adoption and workflow transformation while driving retention and expansion.
Own the full onboarding journey for court reporters from acceptance to first job, managing high-volume pipelines across credentialing, setup, and readiness while collaborating with recruiting and operations.
Strategic client-facing operator supporting enterprise account executives by leading cross-functional initiatives, driving client retention and growth, and improving internal processes for a fast-growing digital health company.
Own provider accounts end-to-end, driving adoption, workflow transformation, and advocacy within medical practices and health systems. Build playbooks and scalable processes while partnering cross-functionally to expand platform usage.
Serve as the primary technical contact for mid-to-upper market customers, delivering hands-on guidance, AI adoption support, and translating platform analytics into business outcomes. Requires 4+ years in a client-facing technical role and strong SaaS/integration knowledge.
Lead and develop a team of Onboarding Specialists while architecting AI-powered Customer Success workflows. Drive post-sales engagement, retention, and operational excellence at a high-growth SaaS company.
Partner with engineering leaders to drive adoption and measurable productivity gains for a GenAI code review platform. Requires 5+ years in Customer Success or DevRel at a SaaS/developer tools company plus strong technical fluency with CI/CD, Git, and engineering metrics.
Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.
Manage post-onboarding client relationships for a B2B SaaS healthcare platform, guiding rehab therapy practices through clinical, administrative, and RCM workflows while driving retention and outcomes. Requires an active PT/OT/SLP license and customer-facing experience.
Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.
Manage a $3M ARR portfolio of Mid-Market customers as trusted advisor, driving retention, adoption, and expansion in a SaaS environment. Requires 3-5+ years of customer-facing experience and proficiency with Salesforce and CS platforms.
Early-career role supporting partner success by handling inbound tickets, providing product training, and maintaining HubSpot records. Requires 1-2 years customer service experience and strong organizational skills.
Lead and scale the Aircraft Division Customer Success function, owning the Critical Accounts Program for V-BAT and X-BAT defense customers. Drive adoption, mission readiness, and recovery for escalated accounts while building repeatable operating rhythms and cross-functional governance.
Own the customer lifecycle for a large book of mid-market accounts, driving onboarding, adoption, retention, and expansion. Partner cross-functionally to deliver outcomes and prepare QBRs.
Manages a high-volume portfolio of Core Accounts, driving retention and adoption through standardized campaigns and proactive engagement. Requires 1+ year of customer success experience and bilingual English/Spanish proficiency.
Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.
Own the full customer relationship at CENTCOM and USMTM, driving 100% workflow adoption of Onebrief's AI collaboration platform while serving as the primary liaison between users and product/engineering teams. Requires TS/SCI clearance and deep expertise in multi-star headquarters planning.
Lead strategic customer engagements for a cloud security SaaS platform, driving adoption, expansion, and security outcomes with Fortune 100 enterprise accounts. Requires 6+ years in customer-facing strategic roles and deep Security SaaS expertise.
Lead and coach an onboarding team responsible for taking real estate clients from kickoff through launch. Drive performance against metrics, manage escalations, and partner cross-functionally to improve speed, quality, and client experience.
Lead and develop a team of ~10 licensed IARs delivering white-glove support to high-net-worth clients via chat, email, and phone. Own performance metrics, QA, staffing, and cross-functional collaboration to drive satisfaction and retention.
Serve as primary point of contact for assigned SaaS customers, driving retention, expansion, and renewals while building success plans and gathering product feedback.
Own end-to-end relationships with strategic US insurance carriers, leading complex AI implementation programs that transform unstructured data workflows. Act as trusted advisor to C-suite stakeholders while driving retention, expansion, and product influence.
Drive AI adoption, renewals, and expansion for enterprise accounts at Notion. Lead workshops, build success plans, and partner with AEs to deliver outcomes and revenue.
Deliver high-quality training programs to healthcare clients during implementation and adoption of IntusCare products. Requires 1-3 years training or client education experience and strong facilitation skills.
Early Customer Success leader building and scaling post-sale operations, onboarding, support systems, and retention processes for a federal-focused SaaS platform.
Manage a portfolio of commercial accounts at a B2B SaaS startup, driving platform adoption, executing success playbooks, and managing risk through digital-first engagement. Requires early-career customer-facing experience and strong communication skills.
Owns renewals, expansions, and scaled customer engagement for a high-volume SaaS portfolio, driving retention and revenue growth through data-driven QBRs and cross-functional collaboration.