Customer Operations Associate

Supports Coast customers through onboarding, product education, issue resolution, and adoption efforts. The role requires strong communication, problem-solving, product knowledge, and regular in-office work in the Salt Lake City area.

About the job

Responsibilities

Manage customer service activity for Coast customers through relationship-building, product knowledge, responsiveness, and execution.
Operationalize customer engagement and service processes using the customer success platform.
Maintain deep product knowledge; advise customers on relevant functionality and troubleshoot issues.
Partner with Product and Engineering to identify and track enhancement requests.
Handle escalations and coordinate cross-functional issue resolution.
Act as the voice of the customer, providing feedback to improve customer value and retention.

Requirements

Ability to work flexible hours, including some starts at 6 AM MT.
Ability to work onsite at the Draper office 3–4 days per week.
Excellent written and verbal communication skills.
Strategic thinking, problem-solving, and prioritization skills in a fast-paced environment.
Service-oriented mindset and motivation to create strong customer experiences.
Ability to support customers primarily by phone and occasionally by email and text message.
High energy, initiative, and a willingness to develop and execute fresh ideas.

Benefits

Growth and career development opportunities.
Medical, dental, and vision insurance.
Flexible paid time off, including vacation, personal well-being time, and paid holidays.
Paid parental leave.
Financial wellness tools, including webinars, equity tax advisory services, and a company-sponsored 401(k).
$400 home-office accessories allowance.
Free lunch every Friday.

Skills

Customer Service, Customer Success Platform, Product Knowledge, Product Training, Troubleshooting, Problem Solving, Prioritization, Written Communication, Verbal Communication, Phone Support