Senior Technical Account Manager

Responsibilities

• Serve as a trusted technical advisor throughout customers’ Wiz platform journeys and stay current on product features.
• Manage up to 10 strategic customers, driving adoption, business value realization, and customer satisfaction during onboarding and operationalization.
• Identify expansion opportunities and support renewals with sales and renewals teams.
• Build relationships with customer contacts from C-suite executives to practitioners; lead value-based conversations and contribute to QBRs and executive briefings.
• Help customers create measurable success plans aligned with security and compliance objectives.
• Resolve adoption blockers by coordinating across internal and external stakeholders.
• Advocate for customers by documenting needs, capturing feature requests, and partnering with Product and Engineering on priorities and alternatives.
• Help scale the TAM organization, improve go-to-market processes, support technical escalations, mentor TAMs, and develop subject-matter expertise.
• Contribute to industry events, community posts, and blogs while monitoring emerging cloud-security threats.

Requirements

• Native Brazilian Portuguese speaker with excellent spoken and written English.
• Ability to work in hybrid mode, spending 3 days per week in the São Paulo office.
• Bachelor’s degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
• At least 4 of the 6 minimum qualifications, including 8 years of experience in technical customer-facing cloud or cloud-security roles.
• Experience with cloud services and architecture across at least two cloud service providers.
• Experience deploying and operationalizing Docker or Kubernetes and addressing related security considerations.
• Experience with DevOps technologies such as CI/CD, version control systems, or infrastructure as code, including their security implications.
• Experience in cloud cybersecurity, including exposure to AI/ML technologies applied to threat detection or security operations.
• Legal right to work in Brazil without visa sponsorship.

Nice-to-haves

• 12 years of experience in technical customer-facing roles supporting cloud or cloud-security products.
• Multiple advanced cloud-service-provider certifications.
• CISSP, CCSP, or similar security certifications.
• Experience with cloud-security best practices, advanced threat models, and complex CNAPP use cases.
• Experience managing a book of business with 5+ complex enterprise or strategic customers.
• Executive relationship management and customer outcome delivery.
• Experience with Slack, email, support tickets, CRM systems, and log-analysis tools.
• Exceptional communication, interpersonal, problem-solving, and technical-issue resolution skills.

Compensation & Benefits

• No compensation information was provided.