Technical Account Manager

Responsibilities

• Own the technical success of a portfolio of strategic, top-tier customers as their dedicated technical point of contact.
• Lead technical handoffs from Sales Engineering through implementation and ongoing operations.
• Build relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• Assess customer deployments for scalability, reliability, performance, and maintainability risks.
• Recommend platform improvements, upgrades, optimizations, and architectural changes.
• Advise customers on automation and workflow best practices.
• Oversee technical support intake, issue management, critical incidents, and high-severity cases.
• Coordinate responses with Support, Product, Engineering, and Customer Success.
• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action.
• Triage bugs and feature requests and track them through completion.
• Share customer insights with Product and Engineering and contribute lightweight fixes, workflow improvements, or pull requests where appropriate.

Requirements

• Experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Experience diagnosing performance, reliability, and scalability issues in production environments.
• Ability to communicate complex technical topics to technical and business stakeholders.
• Strong stakeholder management and cross-functional collaboration skills.
• Hands-on DevOps and infrastructure experience with Docker, Kubernetes, self-hosted deployments, and cloud environments.

Nice-to-haves

• At least 6 months of experience with n8n or similar workflow automation or iPaaS platforms, such as Zapier, Make, or Node-RED.
• Familiarity with AI and LLM integrations, agentic workflows, or AI-enabled business process automation.
• Experience supporting self-hosted and SaaS enterprise customers in complex or regulated environments.
• Experience with open-source, developer-first, or technical platform products.
• Exposure to scaling customer success or TAM programs in a high-growth SaaS or infrastructure company.
• Proactive, consultative approach with strong organization across multiple customer priorities.

Compensation and Benefits

• Competitive compensation.
• Equity ownership.
• United States benefits include 20 vacation days, 8 sick days, public holidays, medical plans, dental and vision coverage, a no-cost premium HDHP option with a pre-seeded HSA, and a 401(k) plan with a 4% employer match.
• Benefits in Europe follow local country norms, including vacation, health and wellness, pension, and other benefits.