Care Coordinator

Responsibilities

• Provide administrative coordination and support for an assigned care team.
• Coordinate daily care team huddles, including agendas, documentation, assignments, and follow-up tracking.
• Communicate patient status changes, cancellations, no-shows, transportation barriers, access issues, and newly identified needs.
• Monitor dashboards, worklists, and event feeds for hospital and emergency department activity, care gaps, orders, referrals, and visit completion.
• Maintain prioritized work lists and support care-gap closure, lab orders, specimen collection, in-home test kits, durable medical equipment, and follow-up services.
• Manage referrals from initial request through confirmed completion, including specialist and facility verification, appointments, records, authorizations, transportation, and payer follow-up.
• Conduct telephone outreach for appointments, preventive care, care gaps, emergency-department follow-up, and missed visits.
• Help patients understand discharge instructions and arrange necessary follow-up care.
• Document care coordination activities, contacts, referrals, interventions, and escalations accurately in the EHR.
• Track process metrics and maintain HIPAA-compliant patient confidentiality and data security.

Requirements

• 2–3 years of experience in a medical office, healthcare practice, care coordination, or similar healthcare setting.
• Experience scheduling appointments or coordinating healthcare referrals.
• Working knowledge of medical terminology and EHR documentation.
• Familiarity with insurance authorization, in-network verification, and prior authorization processes.
• Understanding of HIPAA-compliant record handling and patient confidentiality.
• Strong organization, attention to detail, proactive communication, and escalation skills.
• Ability to engage patients and caregivers from diverse backgrounds and health-literacy levels.
• Comfort conducting telephone outreach using cloud-based softphone technology.
• Ability to create clear, accurate documentation.
• Ability to work effectively in a fast-paced, team-oriented healthcare environment.

Nice-to-haves

• CMA, CNA, EMT, or equivalent clinical certification.
• Spanish proficiency.
• Familiarity with Medicare, Medicaid, community resources, transportation services, or disease-management programs.
• Experience coordinating lab orders, in-home test kits, or durable medical equipment.
• Experience monitoring healthcare dashboards, worklists, ADT feeds, or emergency-department notifications.
• Experience conducting post-discharge or post-emergency-department follow-up calls.

Compensation & Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• Employer-funded HSA options.
• Employer-paid life and disability insurance.
• Voluntary illness, accident, and hospitalization coverage.
• Access to in-person and virtual care services.
• 401(k) with company match.

Work Location

• Full-time, in-office position based in Memphis, TN.
• Candidates must be located in the Memphis area and able to work onsite.
• No travel or relocation assistance is available.