Deployment Strategist

Responsibilities

• Own onboarding logistics for new pilots, including kickoff scheduling, account setup, and helping customer teams become productive quickly.
• Track pilots against agreed success criteria and flag risks early.
• Serve as first-line triage for customer questions and issues, resolving or escalating them appropriately.
• Maintain accurate customer records, usage data, and account health information.
• Build repeatable playbooks and templates to make the customer-success motion scalable.
• Grow into owning a book of accounts, leading check-ins, renewals, and end-to-end customer relationships.
• Understand customers' data pain points and priorities, identify expansion use cases, and support upsell conversations across enterprise buying organizations.

Requirements

• Experience in a client-facing role such as consulting, deployed engineering, account management, implementation, customer success, or operations.
• Exceptional organizational skills and attention to detail.
• Excellent written and verbal communication skills, with comfort engaging sophisticated enterprise customers.
• Ability to learn a technical product quickly and explain it clearly.
• Strong judgment, discretion, and ability to handle confidential customer information.
• Comfort operating in fast-moving, ambiguous environments with shifting priorities.
• Proactive, low-ego ownership and willingness to handle operational work while taking on broader responsibility.
• Willingness to travel.

Nice-to-Haves

• Experience working on complex enterprise teams, particularly sourcing and managing account growth.
• Experience as a software engineer, sales engineer, technical account manager, or in another technical role.
• Ability to turn a bespoke operating motion into clean, repeatable playbooks.

Work Environment

• The team works together in person five days a week at the San Francisco office.