Manager, Customer Data Services

Leads and develops a team of Data Specialists delivering high-quality customer data services, while improving operational efficiency and driving AI adoption. Requires 8+ years of experience, people-management expertise, strong Excel skills, and fluent English.

About the job

Responsibilities

Lead, coach, hire, and develop a team of seven Data Specialists.
Own team quality, responsiveness, and delivery metrics; spot-check work and establish review practices.
Coach customer-facing communications, documentation, and presentations; join customer calls when needed.
Manage prioritization, capacity, coverage, and blockers across a growing customer portfolio.
Advise on scalable data solutions, quality risks, and appropriate tools and resources.
Lead quarterly initiatives improving service quality, efficiency, and value.
Drive AI adoption and change management across team workflows.
Collaborate with Sustainability Advisory, Customer Success, and Project Management leadership.
Help build an inclusive, mission-driven, high-performance Mexico City office culture.

Requirements

8+ years of professional experience, including 2+ years managing a services, operations, or customer-facing team, typically in consulting or B2B SaaS.
Experience coaching, hiring, and developing early-career employees.
Strong customer-service and quality-delivery orientation.
Strong operational skills, attention to detail, data-driven decision-making, and experience building repeatable systems in high-growth environments.
Excellent written and verbal communication skills, including explaining complex situations to senior audiences.
Proficiency in Excel, including accuracy checks, reconciliation, and risk assessment.
Experience leveraging AI to improve efficiency and impact.
Fluency in written and verbal English.
Willingness to work from the office four days per week.