International Consultant
Provides expert EOR and international employment-compliance guidance across the Americas, advising multinational customers on complex HR matters, market expansion, and risk mitigation. Requires 8+ years in customer-facing international HR, including substantial EOR experience.
About the job
Responsibilities
- Serve as the subject matter expert and primary advisor for Employer of Record (EOR) services and international employment compliance across the Americas.
- Provide strategic guidance on cross-border employment, terminations, leave scenarios, benefits, and local labor standards to mitigate global risk.
- Partner with Legal, Product, Operations, and Customer Success to interpret regulatory changes, influence product-market fit and go-to-market strategies, and resolve complex customer issues.
- Manage high-value accounts and act as the final internal escalation point for complex compliance and high-liability HR matters.
- Identify EOR expansion and upsell opportunities while guiding customers entering and scaling in new international markets.
- Drive customer retention and growth through education-based consulting.
- Translate complex regulations and processes into clear, actionable guidance for customers and internal stakeholders.
- Advise customers on legally sensitive, region-specific solutions and represent the needs of multinational organizations internally.
- Operate independently and contribute to team knowledge and scalable best practices.
Requirements
- 8+ years of experience in a customer-facing international HR role, ideally with deep EOR expertise.
- At least 2 years managing complex customer-facing issues in EOR.
- Proven experience leading strategic conversations and resolving complex global customer HR scenarios.
- Strong communication, problem-solving, and consultative skills.
- Knowledge of HR technology and international employment compliance across the Americas, including Latin America and Canada.
- Ability to collaborate with multiple internal stakeholders to drive customer outcomes.
Nice-to-haves
- Exposure to multiple countries or regions.
- Familiarity with JIRA, Zendesk, and Notion.
- Multilingual fluency.
Compensation
- Base salary: MXN 72,833–91,083 per month, equivalent to MXN 873,996–1,092,996 annually.
- Benefits and other rewards are provided according to the company’s total rewards program.
Skills
Eor, International Hr, Employment Compliance, Labor Standards, Cross-Border Employment, Hr Technology, Customer Success, Jira, Zendesk, Notion, Consultative Selling
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