Senior Technical Account Manager
Guides enterprise customers through technical onboarding, integrations, adoption, expansion, and renewal for a SaaS security platform. Requires at least four years of customer-facing technical experience, strong stakeholder communication, and knowledge of identity, access management, and security standards.
About the job
Responsibilities
- Own technical customer relationships through onboarding, adoption, expansion, and renewal.
- Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews.
- Advise customers on identity, access management, device trust, and SaaS security, translating complex concepts into practical business outcomes.
- Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value.
- Represent customer needs internally by sharing insights and feedback with Product, Marketing, Support, and other cross-functional teams.
- Create scalable resources such as playbooks and knowledge-base content.
- Mentor peers, contribute to enablement, and improve customer lifecycle processes.
Requirements
- At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, in a SaaS or security-focused B2B environment.
- Experience leading technical onboarding and implementation conversations with technical and business stakeholders.
- Strong communication, storytelling, and demonstration skills.
- Experience using proactive technical engagement to support customer adoption, expansion, or renewal.
- Working knowledge of modern security frameworks and identity protocols, including SSO, SCIM, SAML, and OAuth.
- Knowledge of compliance standards including SOC 2, ISO 27001, and GDPR.
- Ability to work independently in a remote-first environment and collaborate across teams.
- Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence amid uncertainty.
Nice-to-haves
- Familiarity with AI technologies and their potential effects on customer needs and product roadmaps.
- Experience with 1Password or other password managers, SaaS lifecycle management, MDM, device posture tools, APIs, webhooks, integrations, or public cloud platforms.
- Experience mentoring peers, improving enablement, or scaling customer lifecycle processes.
Compensation and Benefits
- USA-based roles: annual base salary of $124,000 USD–$180,000 USD.
- Canada-based roles: annual base salary of $113,000 CAD–$164,000 CAD.
- Benefits include health and dental coverage, 401(k) or RRSP, paid time off, equity, and applicable incentive programs.
Skills
Single Sign-On, SCIM, SAML, OAuth, SOC 2, ISO 27001, GDPR, SaaS, Mobile Device Management, APIs, Webhooks, Public Cloud, Device Posture Tools, Password Managers
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