Senior Technical Account Manager

Responsibilities

• Serve as a trusted technical advisor throughout customers’ Wiz journeys and stay current on Wiz features and functionality.
• Manage up to 10 strategic customers, driving onboarding, operationalization, adoption, business value realization, and customer satisfaction.
• Identify expansion opportunities and support renewals in partnership with sales and renewals teams.
• Build relationships with customer stakeholders from C-level executives to practitioners, contribute to QBRs and executive briefings, and lead value-based conversations.
• Help customers create measurable success plans aligned with security and compliance objectives.
• Resolve people, process, and technology blockers with internal and external stakeholders.
• Represent customer needs internally, capture feature requests and adoption blockers, and collaborate with Product and Engineering on priorities and solutions.
• Help improve the TAM organization, support technical escalations, mentor TAMs, and develop technical subject-matter expertise.
• Contribute to industry events, community posts, and blogs while monitoring emerging cloud-security threats.

Requirements

• Native Spanish speaker with excellent spoken and written English.
• Bachelor’s degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
• At least 8 years of experience in technical customer-facing roles supporting cloud or cloud-security products.
• Experience with cloud services and architecture across at least two cloud service providers.
• Experience deploying and operationalizing Docker or Kubernetes and addressing related security considerations.
• Experience with DevOps technologies, including CI/CD, version control systems, or infrastructure as code, and their security implications.
• Experience in cloud cybersecurity, including exposure to AI/ML technologies applied to threat detection or security operations.
• Ability to work in hybrid mode and spend 3 days per week in the Mexico City office.
• Ability to work legally in the country where the position is based without visa sponsorship.

Preferred Qualifications

• 12 years of experience in technical customer-facing roles supporting cloud or cloud-security products.
• Advanced cloud service provider certifications, such as Certified Solutions Architect – Professional or Certified DevOps Engineer – Professional.
• CISSP or CCSP certification and experience addressing complex cloud-security challenges.
• Familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases.
• Experience managing a book of business with 5 or more complex enterprise or strategic customers.
• Experience building executive-level relationships and driving customer outcomes.
• Expertise enabling customers on the Wiz platform and resolving complex technical issues.
• Experience supporting customers through Slack, email, and support tickets.
• Experience using CRM or log analysis tools to monitor customer health and inform retention initiatives.
• Exceptional communication, interpersonal, problem-solving, and stakeholder-management skills.

Compensation and Benefits

• Compensation and benefits information was not provided.