Customer Success Manager
Manages team performance and operations within underwriting, including hiring, scheduling, payroll, training, talent development, and performance improvement. Requires Mandarin fluency and a master’s degree or graduate coursework in risk management or finance; no prior experience is required.
About the job
Responsibilities
- Serve as the point of contact for the overall performance of the team.
- Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives.
- Make hiring decisions, schedule the team, and process payroll.
- Identify and develop promising talent.
- Ensure team members are fully trained and up to date on company initiatives.
- Train a team of trainers to assist with new-hire and ad hoc training.
- Administer Performance Improvement Plans when necessary to guide team members toward meeting standards.
Requirements
- Fluency in Mandarin, both spoken and written.
- Master's degree in Enterprise Risk Management or Finance.
- Graduate coursework in Insurance Risk Management and Operational Risk Management.
- No experience required.
Compensation
- Base salary: $247,333 per year.
Skills
Enterprise Risk Management, Finance, Insurance Risk Management, Operational Risk Management, Underwriting Operations, Performance Improvement Plans
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