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SprigSprigSan Francisco, CA

Customer Success Engineer

This customer-facing technical role helps product teams deploy, integrate, troubleshoot, and scale a SaaS platform. It requires 2–5+ years in technical customer success or a similar function, with experience in APIs, SDKs, web or mobile integrations, and cross-functional problem solving.

135k – 150k/yr
Hybrid2+ YOECustomer Success

About the role

Responsibilities

  • Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration.
  • Lead technical onboarding and implementation support to help customers roll out Sprig across teams and workflows.
  • Conduct technical demos and solution consultations aligned with customer business goals and technical requirements.
  • Collaborate with Product and Engineering to isolate common customer requests, test workarounds and feature releases, and update technical documentation.
  • Advise customers on best practices, creative solutions, and scalable workflows that maximize adoption and long-term success.
  • Partner with Sales and Customer Success on technical evaluations, expansions, and customer growth opportunities.

Requirements

  • 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles.
  • Strong troubleshooting and problem-solving skills with curiosity about how systems work.
  • Experience working with APIs, SDKs, frontend integrations, and technical documentation.
  • Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures, including iOS and Android.
  • Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
  • Strong organizational skills and ability to manage multiple customer conversations and priorities.
  • Highly collaborative and comfortable working cross-functionally with Sales, Product, Engineering, and Customer Success teams.

Nice-to-haves

  • Experience supporting SaaS products or enterprise software platforms.
  • Familiarity with product development, UX research, analytics, or digital experience tooling.

Compensation & Benefits

  • Base salary: $130,000–$150,000.
  • Competitive employee equity.
  • 401(k) program.
  • Medical, dental, and vision benefits.
  • FSA/HSA benefits.
  • $175/month commuter benefit.
  • Additional wellbeing benefits.
  • Flexible paid time off.
  • Paid parental leave.
  • Professional development stipend.
  • Lunch and dinner provided daily.
  • Company-sponsored social events.

Skills

JavaScriptCSSSQLREST APIsSDKsfrontend integrationsiOSAndroidtechnical documentationSaaS

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