Client Engagement Manager

What You’ll Do

• Lead deployments end-to-end – configure workflows, coordinate data readiness, build SOPs, and ensure each client is set up to hit performance targets from day one
• Own customer relationships – serve as the primary point of contact across all stakeholders, communicating financial impact and demonstrating strategic value
• Create and maintain executive-facing deliverables – agendas, implementation roadmaps, performance dashboards, and process materials that clients and internal teams actually use
• Triage and resolve operational issues quickly – loop in Product and Engineering when needed and see problems through to resolution
• Build and track KPIs – identify trends and surface risks before they escalate
• Build documentation, process guides, and implementation materials – scale the deployment playbook as we grow
• Identify where the product or process is breaking down – bring concrete proposals back to the team

What We’re Looking For

• 2+ years of experience in customer success and deployments, investment banking, management consulting, or a similarly rigorous, client-facing environment
• Analytically sharp – you can work with data, interpret trends, and translate numbers into a compelling narrative for an executive audience
• Exceptional communicator – written and verbal, with the presence and judgment to work directly with C-suite stakeholders
• Comfortable with ambiguity – you can structure your own work without waiting to be told what to do next
• Client driven – you understand what it means for a client to succeed, and you take it personally when they don't
• Skilled at building trust – you manage competing priorities and drive outcomes across Product, Engineering, and GTM teams
• Proficient in Excel and PowerPoint – you can build executive-ready materials and light financial models
• Healthcare or RCM background is a bonus but what matters is your ability to get on top of a complex domain quickly and execute

Perks & Benefits

• In-person culture at our Flatiron office in NYC with paid lunch and dinner
• Flexible hours and time off
• Gym stipend
• Commuter benefits
• Health, dental, vision insurance
• 401(k) with matching contribution
• Annual offsite