Client Associate
Build trusted customer relationships by onboarding traders, answering platform and market questions, resolving routine issues, and improving client-facing processes. The role requires at least one year of client-facing experience, strong writing, autonomy, organization, and the ability to explain technical products clearly.
About the job
Responsibilities
- Serve as the primary human contact for customers with questions about markets, positions, and the platform.
- Guide customers through onboarding, from their first market to becoming confident users.
- Communicate clearly, consistently, and empathetically through customer interactions.
- Identify when issues require escalation and connect customers with the appropriate team while maintaining ownership.
- Detect recurring questions and friction points, provide actionable recommendations, and build simple, repeatable client-facing processes.
Requirements
- At least 1 year of client-facing, account management, or customer relationship experience.
- Strong written communication skills.
- Ability to work autonomously and proactively follow up.
- Strong organizational skills.
- Ability to learn technical products quickly and explain them in plain language.
Nice-to-haves
- Familiarity with prediction markets, futures, or other derivatives products.
- Experience building or improving a client-facing process from scratch.
Compensation and Benefits
- Competitive salary and equity.
- Unlimited paid time off.
- Full health, vision, and dental coverage.
- 401(k) match.
- Hardware setup including a new MacBook Pro, large display, and accessories.
Skills
Prediction Markets, Futures, Derivatives, Account Management, Customer Onboarding, Client Communication, Process Improvement, Technical Product Support
Similar jobs
Customer Success jobs
Sleeper
United States
Customer Success Associate supporting Sleeper's sports gaming platform (Sleeper Picks DFS product) on night shift. Responsibilities include user support via multiple channels, fraud review, feedback collection, and collaboration with internal teams. Requires 2+ years customer support experience, strong communication, empathy, and availability for nights/weekends/holidays.
GovDash
United States
Owns customer onboarding from signed deal through early adoption, including discovery, implementation, training, migration, and handoff to Account Management. Requires 2+ years of proposal development or capture experience and strong client communication skills.
Tigerdata
United States
Own a portfolio of technical B2B SaaS customers, driving onboarding, adoption, retention, expansion, and advocacy. The role requires at least two years of customer success experience, technical fluency with databases or infrastructure, and the ability to engage both executive and engineering stakeholders.
Forge
Sioux Falls, SDCustomer Success Specialist supporting clients with self-directed retirement accounts via phone, chat, and email. Requires 2+ years customer service experience, strong communication skills, and ability to solve complex issues.
Okta
Chicago, IL
Supports customers in adopting and securely using Auth0 and related identity technologies through proactive outreach, technical guidance, webinars, and cross-functional programs. The role is designed for new graduates with strong communication, analytical skills, and foundational knowledge of IAM, SaaS, cloud infrastructure, and security.