Outcomes Architect Manager
Leads and coaches a customer-facing Outcomes Architect team responsible for workflow adoption, value realization, renewals, expansion, and at-risk account recovery. Requires frontline B2B software management experience, strong customer and commercial judgment, technical workflow fluency, and English and French fluency.
About the job
Responsibilities
- Lead a team of Outcomes Architects responsible for workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery.
- Own Net Revenue Growth performance across the team’s book of business.
- Coach Outcomes Architects on AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes.
- Establish operating cadences including metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching, and forecast calls.
- Hire, onboard, certify, and manage the performance of new Outcomes Architects.
- Partner with Solutions Consulting, Sales, Services, Support, Product, and RevOps on expansion, renewals, implementation, and customer outcomes.
- Set standards for product, AI, and workflow fluency and represent the team in leadership forums.
Requirements
- Frontline management experience leading customer-facing GTM teams in B2B software.
- Experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or implementation.
- Strong coaching, commercial judgment, discovery, executive communication, and operational skills.
- Experience with shared account ownership across Sales, Solutions, Services, Support, or Implementation teams.
- Ability to hire, onboard, develop, and performance-manage talent.
- Technical fluency sufficient to understand Notion systems, coach workflow design, and troubleshoot adoption blockers.
- Agency, urgency, customer empathy, and comfort working through ambiguity.
- Curiosity about AI and willingness to use AI tools as a collaborator.
- Fluent in English and French.
Nice to Have
- Experience in a consumption-based, usage-based, or product-led business.
- Experience building high-performing frontline teams from an early stage.
- Experience leading GTM motion or coverage-model changes.
- Experience with flat, at-risk, or complex renewal accounts.
- Experience partnering with Solutions Consulting, Sales, Services, or Implementation teams.
- Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software.
Skills
Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, Workflow Design, Value Realization, Renewal Management, Expansion Strategy, Ai Transformation, Workflow Automation, Revops, Notion
Similar jobs
Customer Success jobs
Improbable
Remote
Build Bolter’s customer success function from scratch by onboarding operators, translating their business processes into automated blueprints, driving retention, and shaping the product through customer feedback. Requires 5+ years in customer-facing work, strong process-mapping ability, AI fluency, and excellent communication.
Pigment
Paris, France
Own the strategy, planning, systems, workflows, and operating rhythms that enable Pigment’s Customer Success organization to scale. The role requires 5+ years of relevant operations experience, strong analytical and stakeholder-management skills, and expertise in CS platforms and lifecycle management.
Datadog
Dublin, IrelandManages strategic enterprise customers by leading onboarding, adoption, relationship development, renewals, and growth opportunities. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, enterprise account management skills, and fluency in French and English.
Pigment
London, United KingdomManages Corporate and Enterprise SaaS accounts, driving adoption, renewals, expansion, and measurable business value. The role combines commercial ownership, customer implementation oversight, executive stakeholder engagement, and bilingual French-English communication.
Dandy
Remote
Launch Trainer leads virtual and on-site onboarding for dental practices, teaches intraoral scanning and digital workflows, and provides post-launch coaching to drive adoption and successful ordering. The role requires clinical technology training experience, strong facilitation, customer communication, and organization.