Technical Account Consultant

Responsibilities

• Audit customer configurations for Australian Modern Awards, Single Touch Payroll (STP), superannuation, and long service leave.
• Deliver remediation recommendations for compliance gaps, errors, and inefficiencies.
• Train customer administrators on configuring and maintaining Modern Awards, including annual updates.
• Build complex reports and payroll-related policies for compliance analysis, audits, and operational processes.
• Provide structured product feedback on payroll and compliance issues to Product and Engineering.
• Run post-implementation health checks and configuration audits for enterprise accounts.
• Enable Technical Account Managers (TAMs) and Account Managers (AMs) on Australian payroll compliance.
• Document findings, next steps, and engagement outcomes.
• Create reusable customer and internal training materials.
• Host adoption webinars and cohort-based Modern Award briefings.
• Support general customer cases outside payroll and compliance as needed.

Requirements

• 3+ years of SaaS experience in payroll process, consulting, implementation, or support.
• Hands-on experience interpreting and applying Australian Modern Awards.
• Deep knowledge of Australian payroll compliance, including Modern Awards, STP, superannuation, and long service leave.
• Strong customer-service, prioritization, and time-management skills.
• Ability to explain complex payroll and compliance scenarios clearly in writing and verbally.
• Strong attention to detail and ability to solve complex, interdependent configuration problems.
• Comfort handling general customer cases alongside a payroll-focused specialization.
• Interest in working with Product and Engineering teams on Australia-specific product gaps.