HSA/FSA payments platform for health and wellness
Truemed builds a payments platform enabling qualified customers to use HSA/FSA funds for eligible health and wellness products like fitness equipment, supplements, and wearables. It serves consumers seeking tax savings on preventive care and 3000+ merchant partners by handling compliance, medical reviews, and Letters of Medical Necessity. This unlocks $150B in pre-tax spending to shift healthcare toward prevention.
Manages portfolio of health and wellness merchant partners through onboarding, activation, co-marketing, performance analysis, and optimization to drive HSA/FSA transaction volume and retention. Requires 3-4+ years in CS/account management, analytical skills, and cross-functional collaboration.
Leads day-to-day customer support operations, manages a small contractor team, improves AI-driven workflows and tooling, and turns feedback into product insights. Requires 3-5 years experience in customer support with process improvement and team mentoring skills.
Owns end-to-end affiliate program operations including platform management across networks like Impact and CJ, commission structures, reporting, and cross-functional deliverable fulfillment to drive merchant revenue. Requires 3-5+ years in affiliate marketing with hands-on platform experience and strong analytics skills.
Serves as technical expert in sales cycles, leading discovery, demos, integration scoping, and partner launches for Truemed's payment platform. Requires 5+ years in solutions engineering with strong API and integration experience.
Owns end-to-end product design across consumer checkout, merchant platforms, marketplace, and internal tools at a health tech payments startup. Partners with PMs/engineers using AI tools like Claude/Cursor for rapid prototyping/research, ships high-converting experiences building design system. Requires 4-6 years experience, AI-native workflow, strong interaction craft.
Builds and maintains dashboards for business metrics, delivers ad hoc analyses for GTM and Ops teams, and designs self-serve datasets using SQL and BI tools. Requires 2-4 years experience, strong SQL, and BI proficiency.
Senior full stack engineer owning large user-facing features on truemed.com. Requires deep experience with Next.js/React/TypeScript frontend stack and Python/Django backend, plus performance optimization and scalable frontend architecture.