Customer Success Manager
Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.
Truv
Consumer-permissioned income and employment verification platform
fintechNew York, NY51-200Series ARemoteFounded 2020Salary transparent
About
Truv builds an API platform for verifying income, employment, assets, insurance, and switching direct deposits via payroll and financial account connections. It serves lenders in mortgage, consumer, and banking sectors, plus tenant screeners. This enables faster, cheaper verifications covering 95%+ of US workforce, reducing costs by 60-80% vs traditional methods.
Tech stack
AWSJiraSQLAmplitudeMixpanelKubernetesTerraformPostgreSQLRedisCeleryPythonSOC 2HIPAA
Open roles 7
Lead Product Manager, Data Sources
Lead Product Manager owning the Data Sources platform that powers document ingestion, fraud detection, bank connectivity, and data reliability for Truv's verification products. Requires 7+ years PM experience in data/ML/fintech and strong technical fluency.
Senior DevOps Engineer
Senior DevOps Engineer architects and scales AWS infrastructure, builds observability and alerting platforms, leads compliance builds (SOC 2, HIPAA), and owns CI/CD pipelines and reliability practices. Requires 5+ years experience with AWS, Kubernetes, Terraform in fast-paced startups.
Senior Solutions Architect, Public Sector
Senior Solutions Architect serves as trusted technical advisor for Public Sector clients, owning post-sales relationships, leading implementations, integrations, and optimizations to drive adoption and satisfaction in B2B SaaS environment. Requires 5+ years customer-facing technical experience, strong API/integration knowledge, and bachelor's degree.
Senior Technical Account Manager, Public Sector
Serve as trusted technical advisor for Public Sector clients, owning post-sales relationships, leading implementations, integrations, and optimizations to drive adoption and satisfaction in B2B SaaS environment. Requires 5+ years technical customer-facing experience and strong API/integration knowledge.
Lead Product Manager, Consumer Product
Leads development and optimization of lending products for income/employment verification, partnering with engineering, design, and compliance teams. Requires 5+ years in fintech/lending PM with strong execution, A/B testing, and data-driven decision-making skills.
Senior Customer Success Engineer
Serve as trusted technical advisor for enterprise fintech clients, owning post-sales relationships, leading implementations, integrations, and optimizations to drive adoption and satisfaction. Requires 5+ years in technical customer-facing roles and strong API/integration expertise.