Sr. Customer Success Manager

Responsibilities

• Lead end-to-end onboarding and implementation for high-impact merchant partners (e.g., Peloton, ARMRA, Sleep Number) to accept HSA/FSA payments.
• Collaborate with growth marketing to design and launch co-marketing campaigns driving awareness, adoption, transaction volume, and ROI.
• Provide white-glove service: educate merchants on best practices, gather feedback, build relationships for long-term loyalty.
• Analyze performance data to identify optimization opportunities and drive revenue growth.
• Manage multiple high-priority accounts, acting as trusted advisor with cross-functional alignment.

Requirements

• Autonomy, maturity, and eagerness to create exceptional merchant experiences in health/wellness.
• Proven cross-functional collaboration and communication with internal/external partners.
• Strong analytical skills for data-driven decisions.
• Ability to manage multiple projects in fast-paced environment.
• Thrive in ambiguity with critical thinking and proactivity.

Nice-to-Haves

• Background in early-stage startups, business development, sales ops, consulting, or finance.
• Experience in growth marketing, partner success, or strategic account management.
• Familiarity with health, wellness, or fintech industries.
• AI-driven mindset for scaling account management.

Compensation & Benefits

• Comp and equity in top decile for Series A startups.
• Comprehensive medical, dental, vision insurance with employer HSA contributions.
• 401(k).
• Unlimited PTO.
• Coworking stipend.
• L&D stipend.
• 2x/year company offsites and 2x/year team offsites.