Deliverability Specialist
The Deliverability Specialist will build and scale email deliverability practices, advise customers, manage migrations and IP warm-up, analyze performance, and collaborate with ISPs and product teams. The role requires 8–10 years of relevant experience and strong knowledge of email authentication and sender reputation.
About the job
Responsibilities
- Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges.
- Guide high-volume senders through migrations, including IP warm-up and platform transitions.
- Build and maintain relationships with Internet Service Providers (ISPs).
- Conduct deliverability assessments and provide actionable reporting after warm-up phases.
- Recommend strategies to improve deliverability performance over time.
- Enable internal teams and external customers on deliverability best practices.
- Partner with engineering and product teams to support customer success and inform product direction.
Requirements
- 8–10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline.
- Experience building or scaling deliverability practices.
- Knowledge of SPF, DKIM, DMARC, IP reputation, domain reputation, and inbox placement.
- Experience managing or supporting IP warm-up processes and sender reputation during migrations or platform transitions.
- Ability to analyze bounce rates, complaint rates, and engagement metrics and translate findings into recommendations.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Ability to manage multiple customer situations and prioritize by urgency and impact.
- Experience establishing processes, documentation, or best practices in a technical specialty area.
Skills
Email Deliverability, Messaging Infrastructure, Spf, Dkim, Dmarc, Ip Reputation, Domain Reputation, Inbox Placement, Ip Warm-Up, Sender Reputation, Bounce Rate Analysis, Complaint Rate Analysis, Engagement Metrics, Isp Relations, Migration Management
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