Customer Success
Own enterprise customer adoption, renewals, and expansion across Central and Eastern Europe for an AI platform. The role requires 7+ years in Customer Success or Account Management, commercial quota ownership, technical fluency with AI agents, APIs, and SDKs, and Polish and English fluency.
About the job
Responsibilities
- Partner with enterprise customers across Central and Eastern Europe to deploy multiple use cases on the ElevenLabs platform.
- Drive adoption across speech models, creative tools, and AI agents.
- Administer onboarding and enablement across multiple products.
- Advise customers on deploying the platform across web, mobile, and backend systems.
- Analyze product usage and performance signals to identify friction, unblock adoption, and demonstrate measurable customer value.
- Own commercial outcomes for a defined account portfolio, including Net Revenue Retention and new product expansion.
- Identify expansion opportunities, drive renewals and upsells, and convert technical success into revenue growth.
- Partner with Sales, Engineering, and Customer Success leadership.
- Help build the first dedicated regional Customer Success function and establish scalable processes.
Requirements
- 7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, developer tools, or AI/ML products in the CEE region.
- Experience owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities and renewals.
- Strong understanding of the CEE market and cultural nuances.
- Experience building and deploying AI agents.
- Experience with API integrations and navigating SDKs.
- Excellent problem-solving, technical, and analytical skills.
- Strong communication and interpersonal skills for engaging customers at all organizational levels.
- Builder mindset with a passion for proactively solving problems and using AI tools to improve efficiency and speed.
- Fluency in Polish and English.
Benefits
- Annual discretionary learning and development stipend.
- Annual discretionary social travel stipend.
- Annual company offsite.
- Monthly co-working stipend when not located near a main hub.
Skills
Customer Success, Account Management, B2B SaaS, AI/ML, AI Agents, API Integrations, SDKs, Revenue Quota, Cross-Sell, Renewals, Upselling, Web Development, Mobile Development, Backend Systems, Analytics
Similar jobs
Customer Success jobs
Fyxer
London, United Kingdom
Senior customer success leader managing complex enterprise accounts, driving renewals and expansion, and building scalable customer success operations. Requires 8+ years in Customer Success or Account Management, enterprise experience, strong commercial judgment, and comfort working in ambiguity.
Stripe
London, United Kingdom
Manages enterprise customer relationships, driving adoption, retention, renewals, and growth through payments insights, business reviews, and cross-functional advocacy. Requires 7+ years in client-facing enterprise relationship management and the ability to lead technical conversations.
Docker
United StatesServes as a trusted post-sales technical advisor for strategic customers, driving Docker adoption, value realization, and long-term success. Requires 4+ years in a customer-facing technical role and expertise in Docker, Kubernetes, CI/CD, infrastructure as code, and cloud-native practices.
Dataiku
London, United Kingdom
Technical Account Manager serving strategic clients as a hands-on technical advisor and relationship manager. The role requires 7+ years in customer-facing technical work, cloud and Kubernetes expertise, Linux administration, and strong pre- and post-sales communication skills.
Chainguard
United Kingdom
Leads and scales a team of Customer Success Managers serving Enterprise accounts across EMEA/APJ, driving adoption, retention, expansion, and operational efficiency. Requires people-management experience, high-touch enterprise success expertise, and a metrics-driven approach; cybersecurity or DevOps experience is preferred.