Client Operations Specialist

Responsibilities

• Manage day-to-day project plans, workstreams, timelines, milestones, dependencies, and open items for payer implementations.
• Support implementations from contract execution through launch by tracking decisions, coordinating follow-ups, and resolving outstanding needs.
• Own intake and documentation for partner requests, defining priorities, next steps, and stakeholder visibility.
• Identify and escalate partner risks, blockers, and gaps.
• Prepare partner-facing project plans, presentation decks, meeting notes, decision logs, and status updates.
• Participate in payer calls, lead weekly check-ins, document decisions, confirm ownership, and coordinate next steps.
• Coordinate implementation workstreams with Clinical, Operations, Finance, Provider Operations, Legal, and other cross-functional teams.
• Support post-launch account management, including monitoring data feeds, tracking reporting needs, and managing operational follow-ups.
• Document repeatable implementation processes, templates, lessons learned, and best practices.
• Recommend process improvements that increase clarity, efficiency, and consistency.

Requirements

• Bachelor's degree required.
• 3+ years of client-facing operations, partner implementation, or account management experience in healthcare.
• Strong project management skills, including plan development, milestone tracking, and risk management across concurrent initiatives.
• Ability to navigate ambiguity in a fast-paced, evolving startup environment.
• Excellent verbal and written communication skills for internal leadership and external payer stakeholders.
• High attention to detail and proactive issue identification and resolution.
• Must be authorized to work in the United States without sponsorship.
• Ability to work Eastern or Central Time hours; periodic travel may be required.