Partnerships and Customer Success Manager

Responsibilities

• Design and run onboarding for beta partners, including account and access setup, kickoff, enablement, and billing.
• Serve as the primary day-to-day partner contact, coordinate with Engineering and Support on issues, and drive issues to resolution.
• Manage partner program logistics and tracking, ensuring status, open issues, and next steps are clear.
• Build partner relationships and drive adoption by monitoring usage and re-engaging stalled integrations.
• Establish a cadence for gathering partner feedback, identify cohort patterns, and translate findings into actionable input for Product and Marketing.
• Provide regular updates on roadmap, milestones, and new capabilities.
• Support commercial activities, including qualifying inbound interest, preparing partner conversations, and coordinating evaluation and contracting steps with Legal and Finance.
• Cultivate partner advocacy, including case studies and reference commitments.

Requirements

• 4+ years of experience in customer success, partner operations, technical account management, or program management.
• Experience owning post-sale relationships end to end, including onboarding, adoption, and renewal conversations.
• Technical fluency with API concepts, documentation, and issue escalation.
• Strong project management and organizational skills.
• Ability to create lightweight processes and materials in ambiguous environments.
• Excellent written and verbal communication and sound escalation judgment.
• Comfort working autonomously in a fast-moving environment.
• Ability to start immediately.
• Must be eligible to work in the United States.

Nice-to-Haves

• Experience with beta, design partner, or early access programs.
• Background in creative tooling, media and entertainment, or developer platforms.

Compensation

• Hourly rate: approximately $100–$115.
• Three-month contract engagement, with the possibility of conversion to a full-time role.