ISV Success Manager

Responsibilities

• Establish thought leadership on identity, identity standards, and enterprise-readiness requirements for SaaS builders while evangelizing the Okta Integration Network.
• Build a scalable ISV pipeline by identifying and nurturing new integration opportunities, partnering cross-functionally with Corporate Development, Product Marketing, and field teams.
• Guide ISVs through their integration journey, from discovery and implementation to delivery and maintenance.
• Partner with field teams, including partner account teams, sales engineers, account executives, and technical account managers, to drive adoption of strategic products and features within the Auth0 ISV customer segment.
• Synthesize feedback from ISVs, product teams, and field teams to refine ISV Ecosystem program investments and internal product direction.
• Establish and continuously improve a repeatable, scalable “learn, build, publish” integration lifecycle, leveraging AI tools where appropriate.

Requirements

• 4+ years of experience in developer support, sales engineering, technical account management, partner engineering, or marketplace development.
• Strong understanding of identity and security requirements for enterprise SaaS builders.
• Excellent analytical and communication skills, with the ability to establish credibility and influence technical and business stakeholders.
• Ability to evaluate software, identify integration opportunities, and engage effectively with product and engineering leaders.
• Passion for learning new technologies and sharing knowledge with the ISV community.
• Adaptability in a dynamic environment with a focus on continuous process improvement.

Nice-to-haves

• Experience nurturing partner or customer relationships in a success-focused role.
• Proficiency in one or more modern programming languages, such as Java, C#, Ruby, Python, or JavaScript.
• Domain knowledge in identity and access management, including SAML, OIDC/OAuth, SCIM, SSF, privileged access, and API security.
• Experience in sales engineering, technical marketing, product management, partner engineering, or technical evangelism.
• Bachelor’s degree in Computer Science or a related field.

Compensation and benefits

• Annual base salary for candidates in the San Francisco Bay Area: $194,000–$292,000 USD.
• Annual base salary for candidates in California outside the San Francisco Bay Area, Colorado, Illinois, New York, and Washington: $174,000–$260,000 USD.
• Equity, where applicable, bonus, health, dental and vision insurance, 401(k), flexible spending account, and paid leave, including PTO and parental leave.