Customer Success Manager, Managed Inference

Responsibilities

• Build and maintain strong customer relationships, understanding business needs and technical requirements for deploying inference workloads.
• Provide technical guidance on cloud-based AI and ML solutions, including Kubernetes, model deployment, autoscaling, and observability.
• Conduct regular reviews and report on customer progress against key performance indicators, including adoption, inference consumption, latency, and uptime.
• Surface growth opportunities and customer risks.
• Coordinate with Product, Engineering, Customer Success, and Solutions teams to communicate customer challenges and advocate for customer needs.
• Deliver customer training sessions and workshops on products and services.
• Address and resolve customer concerns, support escalations and service incidents, and escalate complex issues as needed.

Requirements

• Bachelor's degree in Business, Engineering, or a related field.
• 2+ years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers in customer success, technical account management, or a similar role.
• Solid technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts clearly.
• Working understanding of inference workloads, model-serving architectures, Kubernetes, containers, APIs, and GPU infrastructure.
• Excellent interpersonal, communication, and presentation skills, including the ability to engage AI, ML, and platform engineering teams.
• Ability to work effectively in a fast-paced environment with ambiguous or iterative requirements.

Nice-to-Haves

• Familiarity with large language models, retrieval-augmented generation architectures, agentic applications, and inference optimization concepts.
• Experience supporting managed inference, model-serving platforms, or GPU-based inference environments.
• Experience contributing to customer case studies or advocacy programs.

Compensation and Benefits

• On-target earnings of $175,000–$200,000.
• Restricted Stock Units included in all offers.
• Health insurance options, including HDHP and PPO, vision, and dental coverage for employees and dependents.
• Employer HSA contributions.
• Paid parental leave.
• Company-paid life insurance and short- and long-term disability coverage.
• Teladoc.
• 401(k) with a 100% match up to 4% of salary.
• Paid time off and holidays.
• Cell phone reimbursement.
• Tuition reimbursement.
• Calm app subscription.
• MetLife Legal.
• Company-paid commuter benefit of $300 per month.