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EdiaEdiaUnited States

Enterprise Customer Success Manager (CSM)

Own strategic enterprise customer relationships for an AI-powered K-12 SaaS platform, driving adoption, retention, expansion, and measurable student outcomes. The role requires 5+ years of consultative technology or customer success experience, strong analytics, and executive stakeholder management.

180k – 240k/yr
Remote5+ YOECustomer Success

About the role

Responsibilities

  • Develop and maintain trusted-advisor relationships with district leaders, administrators, and educators across high-value accounts.
  • Guide customers in applying AI-powered student-success best practices across MTSS, absenteeism reduction, and math proficiency.
  • Analyze adoption trends, usage patterns, and student outcomes to provide data-backed recommendations.
  • Identify upsell and cross-sell opportunities aligned with district priorities.
  • Implement proactive retention strategies and address customer needs before they become pain points.
  • Represent customer feedback to product and engineering teams, influencing roadmap priorities, feature requests, and integrations.
  • Create Joint Success Plans aligned with district goals, curriculum strategies, and intervention programs.
  • Lead training sessions, webinars, and workshops for educators and administrators.

Qualifications

  • Bachelor's or Master's degree in Business, Computer Science, or a related field.
  • 5+ years of experience in customer success, management consulting, technology consulting, or a consultative technology/SaaS role.
  • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills, including the ability to build trust and influence executive stakeholders.
  • Demonstrated success managing and expanding customer accounts and driving gross dollar retention (GDR) and net dollar retention (NDR).
  • Experience implementing production technology solutions, driving change management, and evangelizing outcomes.
  • Passion for K-12 education and improving student outcomes through AI-driven solutions.
  • Startup experience is a plus.
  • MBA preferred.

Compensation and Benefits

  • Annual salary and bonus range: $180,000–$240,000.
  • Equity.
  • Flexible vacation, especially during school holiday periods.
  • Technology stipend.
  • Remote flexibility within a hybrid-friendly work environment.

Skills

Customer SuccessSaaSAccount Managementartificial intelligenceData AnalysisChange ManagementEnterprise SalesUpsellingCross-Sellinggross dollar retentionnet dollar retentionk-12 educationwebinarsworkshops

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