Success Engineer

Responsibilities

• Own the technical health of customer accounts, driving success, deeper usage, retention, and expansion.
• Work hands-on with real customer data to build integrations and solve technical problems.
• Conduct technical discovery to diagnose extraction and pipeline issues, distinguishing usage errors, bugs, and product gaps.
• Turn technical wins into adoption and expansion in partnership with the revenue team.
• Serve as the trusted technical voice for accounts throughout their lifecycle.
• Bring customer insights back to product and engineering.
• Determine when to solve problems independently and when to involve engineering.

Requirements

• Experience in customer success engineering, solutions engineering, forward-deployed engineering, technical account management, or another customer-facing technical role.
• Ideally, experience with developer, API, or AI-infrastructure products.
• Ability to read code, use APIs, and build working proofs of concept or integrations.
• Experience owning accounts over time and growing them through technical work that drives adoption and expansion.
• Ability to distinguish user error, bugs, and genuine product gaps before building solutions.
• Ability to translate technical details into business value for different audiences.
• Ability to move quickly and close the loop with working fixes based on real data.

Compensation & Benefits

• $180,000–$240,000 annual OTE, depending on experience.
• Competitive equity.
• Medical, dental, and vision coverage; 100% employee coverage and 50% spouse/child coverage.
• Employer-paid short-term disability, long-term disability, and life insurance.
• Optional accident, critical illness, hospital indemnity, and voluntary life insurance.
• Telehealth access.
• 401(k) plan, FSAs, and commuter benefits.
• Generous paid time off.
• 12 weeks of fully paid parental leave for all parents.
• $100/month wellness stipend.
• Up to $1,000/year for learning and development.
• Team offsites, pet insurance, and a sabbatical of three paid months after four years.
• San Francisco headquarters perks and an electric-bike transportation loaner.
• Must be legally authorized to work in the United States; visa sponsorship is not currently available.
• Full-time role; the paid work trial is compensated at a contractor rate.