Engagement Manager - Managed Services

Responsibilities

• Own the client relationship across the full Managed Services lifecycle, from deal signature through renewal.
• Manage client requests, communication, momentum, timelines, and delivery accountability.
• Drive retention and maintain healthy accounts for renewal.
• Manage delivery timelines, trackers, weekly calls, status decks, and engagement cadence.
• Provide an initial progress update by day 2 or 3, conduct mid-week check-ins, and present visible work to the client by the end of week one.
• Proactively obtain customer inputs, including data access, log files, and source-system information.
• Own the client-facing reporting narrative and translate measurement data into business outcomes.
• Co-run monthly reporting syncs and maintain the revenue tie-back story throughout the engagement.
• Surface blockers, risks, and timeline issues immediately and manage escalations.
• Develop deep expertise in client businesses, goals, and priorities to focus delivery on meaningful outcomes.
• Identify expansion opportunities within customer organizations.

Requirements

• Experience owning enterprise client relationships through delivery, beyond the sales process.
• Experience managing complex, multi-workstream engagements with cross-functional delivery teams.
• Ability to manage senior executive stakeholders, deliver difficult news, challenge client thinking, and act as a trusted advisor.
• Strong operational discipline, including same-day recaps, live trackers, proactive communication, and follow-through.
• Sufficient SEO and AEO expertise to engage marketing executives, translate strategic work into business language, and identify potential issues.
• Outcome-oriented approach focused on retention, on-time delivery, and demonstrable client value.

Nice-to-Haves

• High performance at a tier-one consulting firm or high-touch professional services organization.
• Experience creating engagement processes such as cadence structures, handoff protocols, or QBR motions.
• Experience at an AI-native company or during a major platform shift.
• Experience managing multi-stakeholder accounts, agency relationships, embedded partner models, or internal champions.

Compensation and Benefits

• Equity in a fast-growing startup.
• Competitive benefits package tailored to location.
• Flexible time off policy.
• Parental leave.