Manager, Enterprise Growth

Responsibilities

• Hire, develop, and lead a team of Enterprise Growth Strategists.
• Foster a culture of learning, accountability, excellence, experimentation, and knowledge sharing.
• Build trusted customer partnerships, define success, and deliver measurable value.
• Own key customer relationships and set the standard for engagement, advocacy, and strategic influence.
• Serve as an escalation point and problem-solver.
• Partner with Sales, Product, Engineering, and Marketing to represent customer needs and shape the roadmap.
• Forecast, track, and report on KPIs tied to expansion, retention, and customer health.
• Identify opportunities to innovate and scale enterprise success through playbooks, frameworks, and strategies.

Requirements

• 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function.
• 5+ years in customer-facing roles such as Customer Success Manager or Account Manager at a B2B SaaS company.
• Track record of driving revenue growth, expansion, and retention.
• Passion for coaching and developing others.
• Exceptional relationship-building and communication skills.
• Ability to simplify complexity and guide teams through ambiguity.
• Systems-thinking mindset, including identifying bottlenecks, building scalable processes, and driving continuous improvement.
• Growth mindset and comfort in fast-paced, entrepreneurial environments.

Compensation and Benefits

• Annual salary range: $190,000–$230,000.
• Access to world-class coaches specializing in creativity, management, and related areas.