Manager, Enterprise Growth
Leads Clay’s Enterprise Growth Strategy team, coaching customer success professionals and owning strategic enterprise relationships. The role focuses on expansion, retention, customer health, scalable playbooks, and cross-functional collaboration in a B2B SaaS environment.
About the job
Responsibilities
- Hire, develop, and lead a team of Enterprise Growth Strategists.
- Foster a culture of learning, accountability, excellence, experimentation, and knowledge sharing.
- Build trusted customer partnerships, define success, and deliver measurable value.
- Own key customer relationships and set the standard for engagement, advocacy, and strategic influence.
- Serve as an escalation point and problem-solver.
- Partner with Sales, Product, Engineering, and Marketing to represent customer needs and shape the roadmap.
- Forecast, track, and report on KPIs tied to expansion, retention, and customer health.
- Identify opportunities to innovate and scale enterprise success through playbooks, frameworks, and strategies.
Requirements
- 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function.
- 5+ years in customer-facing roles such as Customer Success Manager or Account Manager at a B2B SaaS company.
- Track record of driving revenue growth, expansion, and retention.
- Passion for coaching and developing others.
- Exceptional relationship-building and communication skills.
- Ability to simplify complexity and guide teams through ambiguity.
- Systems-thinking mindset, including identifying bottlenecks, building scalable processes, and driving continuous improvement.
- Growth mindset and comfort in fast-paced, entrepreneurial environments.
Compensation and Benefits
- Annual salary range: $190,000–$230,000.
- Access to world-class coaches specializing in creativity, management, and related areas.
Skills
Customer Success, Account Management, B2B SaaS, Revenue Growth, Customer Retention, Coaching, Team Leadership, Stakeholder Management, Kpi Reporting, Customer Health, Systems Thinking, Process Improvement, Cross-Functional Collaboration
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